Founded in 1971, Indian Silk House Agencies (ISHA) is one of India's most trusted ethnic wear brands, with a legacy spanning over five decades. Renowned for our handpicked sarees and traditional wear, we've earned the loyalty of generations by blending heritage craftsmanship with contemporary fashion. Today, ISHA operates 70+ stores across India, with a solid presence in East and Central India and an expanding national footprint.

As we accelerate our growth, we're looking for a dynamic, results-driven Cluster Manager to lead a cluster of stores, drive operational excellence, and build high-performing teams.

Location: Uttar Pradesh & Delhi. Responsibilities

Drive sales, profitability, and overall business growth across multiple stores within the assigned region.

Lead, mentor, and develop Store Managers and sales teams to achieve revenue and customer service targets.

Ensure compliance with SOPs, visual merchandising guidelines, and brand standards.

Monitor key performance indicators such as sales, conversion, productivity, and profitability, and implement improvement plans.

Conduct regular store visits and audits to maintain operational excellence and compliance.

Resolve customer escalations and ensure a superior shopping experience.

Collaborate with Marketing, VM, and Merchandising teams to execute promotions and seasonal campaigns.





Identify growth opportunities and support new store openings and expansion initiatives.

Foster a culture of accountability, engagement, and high performance across teams.

Analyze store performance and provide actionable insights to drive continuous improvement.

Ensure effective inventory management and control to maximize sales and minimize losses.

Drive team productivity and maintain high standards of customer service across all locations. Requirements

Graduate/Postgraduate in Business Administration, Retail Management, or a related field.

5–8 years of experience in apparel, fashion, or lifestyle retail with hands-on experience managing multiple stores.

Strong knowledge of the local retail market in UP or Delhi.

Strong leadership, team management, and interpersonal skills.

Analytical mindset with the ability to drive business performance through data and insights.

Proficiency in retail KPIs, performance analysis, and Microsoft Office.

Ability to lead, coach, and develop high-performing teams.

Willingness to travel extensively for store visits, audits, and business reviews within the assigned region.

Experience in driving sales, customer experience, and operational excellence across multiple locations.

📌 Cluster Manager (Delhi)
🏢 INDIAN SILK HOUSE AGENCIES
📍 Delhi