Job Summary The Cloud Kitchen Manager will be responsible for managing the complete operations of the cloud kitchen, ensuring timely order fulfillment, maintaining premium quality standards, optimizing costs, and leading a high-performing team. The role requires close coordination with Production, Supply Chain, Quality, Customer Support, and Delivery Aggregator partners to deliver a seamless customer experience.
Key Responsibilities
Operations Management
- Manage day-to-day operations of the cloud kitchen across all online sales channels.
- Ensure timely preparation, packaging, and dispatch of orders received through Swiggy, Zomato, website, and other online platforms.
- Maintain SOPs, recipes, portion control, presentation standards, and product consistency.
- Ensure efficient coordination between production, packaging, and dispatch teams.
- Monitor kitchen productivity and implement continuous process improvements.
Team Leadership
- Prepare duty rosters and manpower planning based on business requirements.
- Conduct regular performance reviews and training sessions.
- Foster a culture of teamwork, accountability, and customer focus.
Inventory & Cost Control
- Minimize wastage through effective planning and stock rotation.
- Coordinate with the Purchase and Supply Chain teams for timely procurement.
Delivery & Customer Experience
- Ensure on-time order dispatch and delivery.
- Monitor delivery partner performance and resolve operational issues.
- Address customer complaints promptly and implement corrective actions.
- Maintain high customer ratings and positive online reviews.
Reporting & Business Performance
- Prepare daily, weekly, and monthly operational reports.
- Monitor business KPIs and identify improvement opportunities.
- Support current product launches and seasonal campaigns.
- Work closely with Marketing and Sales teams during promotional activities.
Qualifications
- Graduate or Diploma in Hotel Management, Hospitality Management, or Culinary Arts.
- 58 years of experience in Cloud Kitchen, Bakery, Caf, Dessert, QSR, or Premium Food Operations.
- Minimum 2 years in a managerial role.
Required Skills
- Strong leadership and team management
- Expertise in cloud kitchen operations
- Knowledge of bakery and dessert production
- Food safety and hygiene compliance (FSSAI)
- Inventory and food cost management
- Excellent planning and organizational skills
- Strong analytical and reporting skills
- Customer-centric approach
- Proficiency in MS Excel and POS/Kitchen Management Systems
- Experience with Swiggy Merchant, Zomato Partner, and other food delivery platforms
Interested candidates can share their updated cv to
[email protected]
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