Clinic Manager, Indiranagar | v1.0

C A R E A D H D

Care Neurodiversity India Private Limited

Clinic Operations Manager

Indiranagar, Bangalore

We are Care ADHD, and we are coming to India

We are one of the largest specialist ADHD providers in the United Kingdom. We were built inside the NHS system,

we are regulated by the Care Quality Commission, and we support tens of thousands of patients. We know what world class neurodevelopmental care looks like because we deliver it every single day.

And now we are bringing it to India. Not a call centre. Not a back office. A real specialist clinic, in Indiranagar,

staffed by brilliant Indian psychiatrists and psychologists, delivering assessment and treatment to the same clinical standard we hold ourselves to in the UK.

Here is why this matters. There are millions of adults in India with ADHD who have never had a name for the way their mind works. Many have spent their whole lives being told they are lazy, careless or not trying hard enough.

Stigma around ADHD and autism stops people seeking help, and when they do seek help, specialist care is very hard to find. We think that is wrong, and we intend to do something about it.

Our mission is to unlock potential. Every assessment we deliver is a person finally getting an accurate explanation of themselves. Every treatment plan is someone getting their life back. And every open, honest conversation about ADHD and autism chips away at a stigma that should never have existed in the first place.

The Indiranagar clinic is our first site in India. You would be running it. No pressure.

1. Role details

Job title

Clinic operation Manager

JD register reference

Legal entity

Location

JD-IND-001 (to be confirmed against JD register v3)

Care Neurodiversity India Private Limited, CIN U62099KA2026FTC221673

Indiranagar clinic, Bangalore, Karnataka. On site role with limited travel

CEO but will eventually be reporting into the Director of Operations, who will report into the Chief Operating Officer, Care ADHD Group

Reports to

Key clinical relationship

Key internal partner

Clinical Director India

Clinical Pathway Lead India

Patient services and front of house team. Four posts at launch, scaling with clinic volume

Direct reports

Contract type

Permanent, full time
2. The role, in plain terms Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0

You own the running of the Indiranagar clinic. Everything that happens around the clinical encounter, from the moment a patient first gets in touch to the point where they are settled on treatment and coming back for annual review, is yours.

The job exists so that our clinicians can do clinical work and absolutely nothing else. If a psychiatrist is chasing an invoice, fixing a rota or apologising for a late running clinic, you have a problem to solve.

This is a build role. You will open the clinic, set the operating rhythm and write down how everything works,

because what you build in Indiranagar is what we will replicate in the next city, and the one after that. We are hiring for capability, not capacity. We want someone who can run one clinic brilliantly and then help us open the next three.

What this role is The operational owner of the clinic. The diary, the team, the patient experience, the building, the numbers. If it is not clinical, it is yours.

A leadership job. You will line manage the patient services team from day one and set the tone for the whole clinic.

A founding job. You will be one of the first people through the door, and the way you work will become the way we work.

A partnership job. You will work shoulder to shoulder with our Clinical Director, our Compliance department and our Finance department, and with UK colleagues who genuinely want you to succeed.

A mission job. You will spend your days making it easier for people with ADHD to get help, in a country where that is still far too hard.

What this role is not

It is not a clinical role. Diagnosis, prescribing and therapy decisions belong to the clinicians, always. You make their work possible. You never influence it.

It is not a caretaker role. There is no established machine to keep ticking over. If you want a clinic that already runs itself, this will frustrate you.

It is not a back office or shared services role. This is a patient facing clinic. You will see and hear the impact of your work in the waiting room every day.

It is not a solo compliance or finance role. Compliance owns the regulatory framework and Finance owns the numbers. You are their partner on the ground, not a one person substitute for either.

It is not a nine to five with everything defined. Some weeks will be messy. We will be honest about that now rather than surprise you later.

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar |

3. The clinic at a glance Adult ADHD assessment, pharmacological treatment and psychological treatment. Adults only at this stage

Service line

Assessment, titration tiers T1 to T4, maintenance, annual review, and psychological therapy delivered alongside or in place of medication

Patient pathway

Clinic volume at launch

Team at launch

Ramp from opening month toward a design ceiling of 1,000 assessments per month

Clinical team of consultant psychiatrists, psychologists and pathway staff,

plus a patient services team reporting to this role

Clinic level profit and loss, including revenue capture, cost control and payroll accuracy, held in partnership with the Finance department

Financial accountability

Registration under the Karnataka Private Medical Establishments Act,

readiness for NABH accreditation, compliance with the Digital Personal

Data Protection Act 2023

Regulatory framework

Group clinical and patient management systems, supported by the India technology function

Systems

English essential. Kannada or Hindi strongly preferred for patient facing work

Languages

4. What you will do Six areas. You own all of them.



We have written these as accountabilities rather than tasks, because we care about the outcome and we trust you on the method.

4.1 Clinic operations and patient flow

Run the day to day operation of the clinic so that every clinic session starts on time, runs to time and is fully utilised.

Own the clinic diary and capacity plan. Manage clinician utilisation, session templates, appointment mix and slot allocation against the monthly volume plan.

Manage did not attend and cancellation rates actively, including reminder protocols, waiting list management and short notice backfill.

Ensure the clinic environment, equipment, consumables and facilities are safe, clean, functional and fit for a clinical setting at all times.

Own vendor and supplier relationships at clinic level, including facilities, housekeeping, security, pathology partners and consumables.

Maintain accurate operational records and produce a weekly operating report against agreed metrics.

4.2 Patient experience and pathway progression

Own the patient experience end to end, from first enquiry through assessment, titration and into maintenance and annual review.

Ensure every patient understands what happens next in their pathway, what it will cost and when they will next be seen.

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0 Manage enquiry response times and booking conversion, working with the marketing and growth function on lead handling and follow up. Track and improve pathway progression rates, in particular the proportion of assessed patients who commence and remain on appropriate treatment.

Own the clinic complaints and feedback process, working closely with Customer Success under Kat Frize,

resolving concerns locally where appropriate and escalating in line with group policy.

Ensure patient communications are clear, accurate, culturally appropriate and consistent with the Care ADHD brand and clinical position.

4.3 People and team leadership

Lead, line manage and develop the patient services and front of house team, including recruitment,

induction, rostering and performance management. Build a rota that matches staffing to clinic demand across the operating week, managing leave and absence without service disruption.

Hold regular one to one meetings and appraisals, and maintain individual development plans for every direct report.

Ensure all staff complete mandatory training and induction, and maintain accurate training records.

Work with the People and Talent function on employment compliance under Karnataka labour law, including working hours, statutory registers and payroll inputs.

Model the standard of professionalism and patient centredness that we expect of everyone in the clinic.

4.4 Quality, safety and regulatory compliance

Work in partnership with the group compliance department to maintain the clinic in a continuous state of registration compliance under the Karnataka Private Medical Establishments Act, including all licences,

certificates and statutory displays.

Lead clinic level preparation for NABH accreditation with the group compliance department, owning the evidence base, policy adoption and audit readiness at site level.

Own clinic level health and safety, fire safety, infection prevention and control, and biomedical waste management.

Ensure all incidents, risks, near misses and safeguarding concerns are reported through the group reporting system without delay, and that actions are closed out.

Deliver the clinic audit calendar, including clinical record audits, and present findings and improvement actions to the Clinical Director India.

Maintain the clinic risk register and escalate in line with the group risk appetite framework.

4.5 Commercial and financial performance

Hold accountability for clinic level financial performance against budget, including revenue, direct costs and contribution, working in partnership with the Finance department.

In partnership with the Finance department, ensure every episode of care is correctly priced, invoiced and collected, with no revenue leakage between the clinical record and the ledger.

Manage clinic petty cash, purchase approvals and expenditure within delegated limits, in partnership with the

Finance department and in line with group financial controls.

Produce accurate monthly forecasts of volume, revenue and headcount cost with the Finance department,

and explain variance.

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0

Identify and deliver efficiency improvements that reduce unit cost per assessment without reducing clinical quality.

4.6 Growth, scaling and replication

Document the Bangalore operating model to a standard that allows it to be replicated in a second city without rework.

Contribute to site selection, fit out planning and mobilisation for the second clinic.

Build relationships with local referrers, employers, universities and partner organisations that generate sustainable patient demand. Support the group India workstream with operational input, data and local market intelligence.

Deputise for the Clinical Director India on operational and administrative matters as required.

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0

- You should apply if

You have run a clinic, hospital unit, diagnostic centre or something comparably operational, and you loved the days when everything ran on time.

You have opened something new, or you have always wanted to and never had the chance.

You believe patients deserve hospitality grade service and hospital grade safety at the same time, and you refuse to trade one for the other.





You are comfortable being the most organised person in the building.

You care about mental health and neurodiversity, and the idea of breaking stigma in India genuinely excites you.

And you probably should not apply if

You need a detailed playbook before you can act. We are writing the playbook. That is partly your job.

You see patient experience as a front desk function rather than the whole point.

You want to make clinical decisions. That door is closed and it stays closed.

You are looking for a role you can do quietly. This one comes with visibility, to the UK executive team and to the board.

The formal criteria E denotes essential. D denotes desirable. Shortlisting will be against the essential criteria.

Category

Criterion

Qualifications

Graduate degree in any discipline

Postgraduate qualification in hospital administration, healthcare management or business administration, for example MHA or MBA

Qualifications

Experience

Minimum five years of operational management experience, of which at least three in a clinic, hospital, diagnostic or comparable healthcare setting

Demonstrable experience of line managing a team of four or more people

Experience

Experience

Experience

Experience of managing a clinic or unit level profit and loss, or clear accountability for revenue and cost

Experience of opening a new clinic, unit or site from mobilisation through to steady state

Experience in mental health, psychiatry, neurodiversity or allied health services

Experience

Experience

Experience

Experience of NABH accreditation preparation or assessment

Experience working with an international parent company or global capability centre

Working knowledge of Indian healthcare regulation, including clinical establishment registration and biomedical waste rules

Knowledge

E

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0

Category

Criterion Understanding of data protection obligations under the Digital

Personal Data Protection Act 2023

Knowledge

Uderstanding of Karnataka employment and shops and establishments requirements as they apply to clinic staffing

Knowledge

Strong command of spoken and written English, sufficient to work directly with United Kingdom based colleagues

Skills

Fluency in Kannada or Hindi for patient facing communication

Confident use of clinic or hospital management systems, and competent use of spreadsheets for scheduling and reporting

Skills

Ability to interpret operational and financial data and act on it

Comfortable with ambiguity and able to build process where none currently exists

Attributes

Personally credible with senior clinicians while holding operational standards firmly

Attributes

Committed to dignity and respect for people with ADHD and other neurodevelopmental conditions

Attributes

Willing to travel within India for second city mobilisation

1. Who you will work with Chief Operating Officer, group

Clinical Director India

Line manager. Operating standards, performance and escalation

Clinical accountability and clinic clinical governance

Clinical Pathway Lead India

Day to day pathway design, clinical scheduling and capacity

Consultant psychiatrists and psychologists

Session planning, utilisation and clinical administration support

Compliance department

Customer Success

Registration, accreditation, information governance and audit

Kat Frize. Patient conversion, retention and service recovery

Emily Maginess. Demand generation, campaigns and lead handling

Budget, forecasting, billing, collections and financial controls

Clinical governance framework and quality standards

Incident reporting, risk and assurance

Marketing

Finance department

Chief Medical Officer, group

Chief Governance Officer, group

Chief People Officer, group

India technology function

Patients and families

Recruitment, employment compliance and people policy

Clinical systems, connectivity and service desk

Primary service relationship and the reason the role exists

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0 Where you fit, in one picture

Solid teal lines are reporting lines. Dotted pink lines are partnerships. Psychologists report through the Clinical

Pathway Lead, and the Clinical Director holds overarching accountability for clinical quality across the whole clinical team. None of the clinical team reports to you and you do not report to them. You run the clinic together,

with clean lanes.

- How we work

Care ADHD exists to unlock potential. Our patients have often waited years, sometimes decades, for an accurate explanation of how their own mind works. The way you do this job matters as much as what you deliver.

Put the patient first when operational and commercial pressures pull in different directions, and escalate rather than absorb the tension silently.

Care Neurodiversity India Private Limited |

Clinic Manager, Indiranagar | v1.0

Tell the truth about performance, including when the numbers are poor. We would always rather hear a problem early.

Treat clinical judgement as the clinicians to make, and operational delivery as yours to own.

Write things down. An undocumented process cannot be replicated, audited or improved.

Hold a high standard consistently rather than an exceptional standard occasionally.

- The practical bits

Employer

Care Neurodiversity India Private Limited

Full time, in line with clinic operating hours. Occasional Saturday cover expected

Working pattern

Probation

Six months

Notice period

Leave and perks To be confirmed in the contract of employment In line with company policy and Karnataka statutory entitlements

Annual performance bonus linked to clinic operational, quality and financial measures

Bonus

Identity, right to work, qualification verification, employment references and background verification

Pre employment checks

Review

This will be reviewed annually and may be amended following consultation as the service develops

Care Neurodiversity India Private Limited |

📌 Clinic Operations Manager (Bengaluru)
🏢 Care ADHD
📍 Bengaluru