- Manages incoming Calls, Tickets, Emails and Chats to the Support queue.
- Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients.
- Cross-trains on other and/or all accounts to support team members.
- Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
- Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
- Processes scheduling and registration forms, including eligibility review as necessary.
- Coordinates/manages CS projects within deadline.
- Responds to requests for service.
Additional Position Information:
- Remote India Opportunity
- Core Hours: Rotational Shift
- Core Days Worked: To be determined
Desired Attributes:
- Looking for 1 Year to 3 Years of experience in Blended process with Email and Chat process
- Strong Communication Skills in English (Read, Write and Spoken English)
- Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.
- Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
- Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.
- Our Company Values:
- Integrity. Honest, open and ethical practices
- Service. Remarkable service and personal leadership
- Innovation. Anticipate, challenge, and create
- Excellence. Quality through relentless improvement
The Benefits:
- Competitive salary
- 100% company-funded medical (for you AND your family!)
- Skilled working environment
- Unlimited growth potential
- Great working environment with a team of exceptional people