Position: Cinema Manager

Location: TNZ Cinemas, Tezpur, Assam

Department: Operations

Reporting To: Regional/Area Manager Job Purpose To manage the overall operations of the cinema, ensuring excellent customer experience, smooth day-to-day functioning, achievement of revenue and profitability targets, and compliance with safety, hygiene, and company standards. Key Responsibilities

1.

Cinema

Operations

Manage daily cinema operations, including opening and closing procedures.

Ensure smooth functioning of box office, F&B;, auditorium, housekeeping, and other operational areas.

Monitor show schedules, seat availability, ticketing, and customer flow.

Ensure proper maintenance and upkeep of the cinema premises.

- Sales & Revenue

Drive ticketing and F&B; sales to achieve revenue targets.

Monitor daily sales, occupancy, average ticket price, and F&B; performance.

Control operational costs and minimize wastage and revenue leakages.

Prepare and review daily/weekly/monthly business reports.

3.

Customer

Experience

Ensure high standards of customer service and satisfaction.

Handle customer complaints and resolve issues promptly.

Monitor cleanliness, ambience, food quality, and overall guest experience.

- Team Management

Lead, motivate, and manage the cinema team.

Prepare manpower plans and ensure effective staff deployment.

Monitor attendance, grooming, discipline, and performance.

Conduct team briefings, training, and performance reviews.

Ensure adequate staffing during weekends, holidays, and peak periods.

- Compliance & Safety

Ensure compliance with company policies, statutory requirements, fire and safety regulations.

Maintain proper records, licenses, checklists, and operational documentation.

Ensure adherence to food safety,



hygiene, and security standards.

Conduct regular safety and operational checks.

- Inventory & Cost Control

Monitor inventory of F&B; products, consumables, and operational supplies.

Ensure proper stock management and minimize wastage, pilferage, and expiry.

Coordinate with vendors and support functions for timely procurement.

- Maintenance & Facility Management

Coordinate with maintenance teams/vendors to ensure all equipment and facilities are operational.

Ensure timely resolution of technical and facility-related issues.

Maintain the overall appearance and standards of the cinema.

Key Skills & Competencies

Strong leadership and people-management skills.

Excellent communication and customer-handling skills.

Good knowledge of sales, revenue, and cost management.

Strong problem-solving and decision-making ability.

Ability to work under pressure and manage peak business periods.

Good knowledge of MS Office/Excel and basic reporting.

Solid operational discipline and attention to detail.

Qualification & Experience

Graduate in any discipline preferred.

5–9 years of experience in cinema, hospitality, QSR, retail, or other customer-facing operations.

Candidates with experience managing large teams and high-volume operations will be preferred.

Willingness to work in rotational shifts, weekends, and public holidays is essential.

Key Performance Indicators (KPIs)

Revenue & profitability achievement

Ticketing & F&B; sales

Cinema occupancy

Customer satisfaction

Cost & wastage control

Employee productivity and retention

Audit and compliance scores

Cinema hygiene, safety, and operational standards

Overall cinema performance Salary: 45k to 50k for ideal candidates

Stay: Company Accomodation

📌 Cinema Manager (India)
🏢 TNZ Cinemas
📍 India