Position Overview :

We are looking for an experienced and visionary Chief Technology Officer (CTO) to lead the company's technology strategy, engineering organization, product architecture, and innovation roadmap. The CTO will be responsible for defining and executing the company's long-term technology vision while ensuring the scalability, reliability, security, performance, and commercial success of our CPaaS and cloud communication products.

The ideal candidate will have strong experience in Telecom, CPaaS, VoIP, SaaS, UCaaS, CCaaS, OTT, cloud platforms, APIs, SDKs, real-time communication, and distributed systems, along with proven leadership experience in building and managing high-performing engineering teams.

Technology Strategy &

- Vision :
- Define and execute the company's long-term technology strategy aligned with business objectives.
- Drive technology innovation across CPaaS, cloud communications, VoIP, omnichannel, and real-time communication platforms.
- Evaluate emerging technologies and identify opportunities to improve product capabilities, scalability, and market competitiveness.
- Establish a technology roadmap that supports global growth and expansion.

Product &

- Platform Architecture :
- Own the overall architecture and technical direction of the company's products and platforms.
- Design highly scalable, secure, reliable, and fault-tolerant communication platforms.
- Drive architecture for high-volume voice, video, messaging, SMS, chat, SIP, APIs, SDKs, and omnichannel communication solutions.
- Ensure products are designed for multi-tenancy, high availability, interoperability, and global scalability.
- Establish and enforce technology architecture standards and best practices.

Engineering Leadership :

- Lead and mentor engineering, architecture, DevOps, QA, SRE, and technology teams.
- Build a high-performance engineering culture focused on ownership, innovation, quality, and delivery.
- Establish effective development processes, engineering metrics, and performance standards.
- Develop technical leadership capabilities within the organization.
- Manage technology budgets, resource planning, hiring, and organizational growth.

Cloud &

- Infrastructure :
- Drive cloud transformation and infrastructure modernization initiatives.
- Ensure highly available and scalable cloud infrastructure across production environments.
- Lead strategies around Kubernetes, containers, microservices, CI/CD, observability, and automation.
- Optimize infrastructure costs without compromising performance, security, or reliability.
- Establish robust disaster recovery, business continuity, backup, and incident management strategies.

Security, Compliance &

- Risk Management :




- Establish robust cybersecurity and data protection practices across all technology platforms.
- Ensure secure communication architecture, encryption, identity management, access control, and data protection.
- Work closely with legal, compliance, and security teams to address telecom and data protection requirements across global markets.
- Establish technology risk management and security governance frameworks.

Telecom &

- Communication Technology :
- Provide strategic technical leadership in telecom and communication technologies.
- Drive innovation in SIP, VoIP, WebRTC, RTP/SRTP, IVR, SMS, DID/virtual numbers, call routing, call recording, voice, video, messaging, and real-time communications.
- Oversee integration with telecom carriers, communication providers, cloud infrastructure, and third-party platforms.
- Improve communication quality, reliability, routing efficiency, and platform performance.

AI &

- Innovation :
- Identify and implement opportunities to leverage AI/ML and automation across communication products.
- Explore AI-powered customer engagement, conversational AI, speech analytics, intelligent routing, chatbots, fraud detection, and automation.
- Establish an innovation roadmap to maintain the company's competitive advantage.

Product &

- Business Collaboration :
- Partner with the CEO, Product, Sales, Marketing, Customer Success, and Operations teams.
- Translate business and customer requirements into scalable technical solutions.
- Participate in strategic customer discussions, enterprise deals, and technical presentations when required.
- Balance technology investments between innovation, product development, technical debt, and operational stability.

Technology Operations &

- Delivery :
- Ensure predictable and high-quality product delivery.
- Establish engineering KPIs and metrics covering productivity, quality, reliability, security, uptime, and delivery performance.
- Drive continuous improvement in SDLC, Agile/DevOps practices, testing, release management, and production operations.
- Ensure critical technology incidents are resolved efficiently with strong root-cause analysis and preventive actions.

Required Qualifications :

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.




- 15 years of experience in technology and software engineering, with at least 5 years in senior technology leadership roles.
- Proven experience as a CTO, VP Engineering, Head of Technology, or equivalent senior technology leadership position.
- Strong experience in Telecom, CPaaS, VoIP, UCaaS, CCaaS, SaaS, OTT, or cloud communications.
- Experience building and scaling technology products for global customers.
- Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
- Strong understanding of microservices, distributed systems, APIs, SDKs, databases, DevOps, CI/CD, and containerization.
- Experience with real-time communication technologies such as SIP, WebRTC, RTP/SRTP, VoIP, IVR, SMS, voice, video, and messaging.
- Strong understanding of cybersecurity, data protection, compliance, and technology governance.
- Proven ability to build, manage, and mentor large engineering teams.
- Strong strategic thinking combined with hands-on technical understanding.
- Excellent communication, stakeholder management, and decision-making skills.

Preferred Experience :

- Experience building or scaling CPaaS or cloud communication platforms.
- Experience working with international telecom carriers and communication service providers.
- Experience with high-volume, low-latency, real-time communication systems.
- Experience managing globally distributed engineering teams.
- Experience with AI/ML-driven communication products.
- Experience with enterprise SaaS and B2B technology products.
- Experience taking products from concept to global scale.
- Strong understanding of telecom regulations and compliance requirements across international markets.

Key Success Metrics :

- Platform scalability, reliability, and uptime.
- Product innovation and technology roadmap execution.
- Engineering delivery and release efficiency.
- Reduction in technical debt and operational issues.
- Product quality and customer satisfaction.
- Infrastructure performance and cost optimization.
- Security and compliance maturity.
- Engineering team productivity, retention, and capability development.
- Successful launch of new CPaaS and communication products.
- Global technology expansion and business growth.

Why Join :

- Opportunity to lead technology for a global cloud communications company.
- Work on innovative CPaaS, VoIP, omnichannel, and real-time communication technologies.
- Lead large-scale technology transformation and product innovation.
- Build and mentor a high-performing engineering organization.
- Work with global customers and communication ecosystems.
- Drive the adoption of emerging technologies, including AI and cloud-native architecture.

📌 Chief Technology Officer - CPaaS/Cloud Communications (India)
🏢 Talent Scout Management Solutions/ PIVOTAL
📍 India