Your Role and Responsibilities:

- You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
- You will be responsible for providing help to L2 support engineers.
- You will be part of Ceph development teams where you must fix customer-reported issues to ensure our customers and partners receive an enterprise-class product.
- You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.
- You will need to understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.

Required Education:

Bachelor's Degree

Preferred education

Bachelor's Degree

Required Technical and Professional Expertise:

- 5+ Years of experience working as a L3, sustaining or development engineer or directly related experience.
- Senior-level Linux Storage System administration experience, including system installation, configuration, maintenance, scripting via BASH, and utilizing Linux tooling for advanced log debugging.
- Advanced troubleshooting and debugging skills,



with a passion for problem-solving and investigation.
- Must be able to work and collaborate with a global team and strive to share knowledge with peers.
- 1+ years of working with Ceph/Openshift/Kubernetes technologies.
- Strong scripting (Python, Bash, etc.) and programming skills (C/C++).
- Able to send upstream patches to fix customer-reported issues.
- In-depth knowledge of Ceph storage architecture, components, and deployment.
- Hands-on experience with configuring and tuning Ceph clusters.
- Understanding of RADOS, CephFS, and RBD (Rados Block Device).

Preferred Technical and Professional Experience:

- Knowledge of open source development, and working experience in open source projects.
- Certifications related to Ceph storage and performance testing are a plus.
- Familiarity with cloud platforms (AWS, Azure, GCP) and their storage services.
- Experience with container orchestration tools such as Kubernetes.
- Knowledge of monitoring tools (Prometheus, Grafana) and logging frameworks.
- Ability to work effectively in a collaborative, cross-functional team setting.
- Knowledge of AI/ML, exposure to Gen AI

Years of Experience: 4 - 9

📌 CephEngineer - Pune
🏢 IBM
📍 Pune