Company Description Escorts Kubota Limited (EKL) is one of India’s leading engineering conglomerates, focusing on high-growth sectors such as agri-machinery and construction & material handling equipment. With over 1 million tractors operating in fields across India and thousands of construction machines manufactured to date, EKL leverages strong engineering expertise to drive change in agriculture, construction, and automotive domains.

The organization emphasizes that people are its most valuable asset and actively supports qualified and personal well-being. EKL promotes a collaborative culture where team members help each other grow, take initiative, and stay committed to shared goals. Applicants can expect a diverse work environment with meaningful opportunities for career development and advancement.

Role Description The Telecaller role at Escorts Kubota Limited is a full-time, on-site position based in Faridabad. In this role, the Telecaller will make outbound and receive inbound calls to reach prospective and existing customers, share product and service information, and respond to basic inquiries.

The role involves maintaining accurate call logs and customer records, following scripts and guidelines while adapting conversations to customer needs,



and escalating complex queries to relevant teams. The Telecaller will support sales and customer service initiatives by generating leads, collecting feedback, and ensuring timely follow-up. Collaboration with sales, service, and back-office teams is expected to help improve customer experience and achieve call and conversion targets.

Qualifications

- Strong communication and interpersonal skills, including clear speaking ability and active listening.
- Customer service skills with a focus on courtesy, patience, and resolving concerns effectively.
- Basic computer literacy and ability to work with CRM systems or call-tracking tools.
- Ability to manage time, handle call volumes, and follow processes with attention to detail.
- Comfort with target-driven work environments and willingness to support sales and follow-up activities.
- Proficiency in English and Hindi; additional regional languages are an advantage.
- Prior experience in telecalling, call center operations, or customer support is preferred but not mandatory.
- Minimum educational qualification: completion of secondary education; higher qualifications in any discipline are a plus.

📌 Call Center Support Representative (Faridabad)
🏢 Escorts Kubota
📍 Faridabad