About the Role

We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel. Responsibilities

Team Leadership & Management

Manage, lead, and motivate a team of 30–70 tele-counselors

Set transparent targets and ensure consistent performance delivery

Conduct regular team reviews, feedback sessions, and performance evaluations

Drive team engagement and reduce attrition Sales & Conversion Management

Drive admission conversions, revenue targets, and enrollment numbers

Handle inbound & outbound calling strategies for lead conversion

Ensure effective follow-ups and closure of prospective student leads

Optimize sales funnel, conversion ratios, and lead lifecycle management Call Center Operations

Monitor daily calling activities, productivity, and quality metrics

Manage dialer systems, lead allocation, and call distribution

Ensure adherence to scripts, compliance, and quality standards





Improve operational efficiency and turnaround time Training & Development

Coach and mentor team members on sales skills, objection handling, and counseling techniques

Develop future team leaders within the team Data Analysis & Reporting

Track KPIs, conversion rates, revenue metrics, and team performance

Prepare daily, weekly, and monthly MIS reports

Use data insights to improve strategy and decision-making Qualifications

Minimum 6+ years of experience in tele-counseling / call center / admissions / inside sales

Proven experience managing 30–70 team size

Strong background in sales, revenue generation, and target-driven roles

Experience in Ed-Tech / Education sector preferred

Graduation is mandatory Required Skills

Tele counseling / Telesales / Inside Sales

Admissions Counseling / Student Conversion

Team Handling (30–70 members)

Revenue Generation & Target Achievement

Lead Management & Funnel Optimization

KPI Tracking & Performance Management

Communication, Negotiation & Leadership Skills

📌 Call Center Manager (Delhi)
🏢 Chandigarh University - HR Department
📍 Delhi