Key Responsibilities

- Responsible for user effort, motivation, and progress with help of customer success processes.

- Responsible for setting up, tracking, and reporting all the project metrics, identifying any issues in the processes, and suggesting ways to address the issues.

- Reach out to users using various channels like email, calls on a daily basis to understand their challenges and orchestrate help using internal process and mentors.

- Track the performance of the assigned set of learners in our programs using reports and identify intervention points.

- Planning, implementing, and managing proposed recommendations and cross-functional projects, with complete ownership.

Technical Skills

- 6-7 Years of professional experience.

- Solid analytical skills and communication skills.

- Should be comfortable with handling data and reports with the right tools (MS Excel knowledge is a must).

- Should be able to independently form a hypothesis, and validate the same through data.

- Should be able to listen, understand customer problems, and leverage internal tools, processes, and people to solve them.

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📌 Business Operations Manager (Kochi)
🏢 Innovature
📍 Kochi