About Zeraphos

Zeraphos helps families living abroad stay involved in the care of their aging parents in India. Our CareMates visit parents at home in Kerala, spend time with them, and keep their children abroad informed and reassured.

The role

We are looking for a Business Development Executive to handle enquiries from NRI families, follow up with prospective clients, and convert qualified leads into paid subscriptions. The role covers inbound enquiry handling, outbound follow-up, and conversion.

This is a remote role, with occasional team meets in Ernakulam. It requires flexibility to work across North American time zones.

How we work

Role

We are not looking for someone to work a script and report a call count. Activity is not achievement. Three of our leadership principles matter most in this role:

- Obsessed with outcomes. The number that counts is families served, not calls made.

- Own what you see. No enquiry goes quiet because nobody followed up, and problems get fixed rather than walked past.

- Earn trust, keep a clear conscience. We do not trade a family's trust for a faster close. If we are not right for a family, say so.

Key responsibilities

- Handle inbound enquiries from NRI families through WhatsApp, phone, email, and the website.

- Make outbound calls to new and existing leads and conduct systematic follow-ups.

- Understand each family's requirements, including the parent's situation, living arrangement, and the support they need.

- Explain our plans, pricing, and what a CareMate visit includes, accurately and without overstating.

- Engage customers directly from discovery through to a signed subscription and a scheduled first visit.





- Schedule and manage callbacks across multiple international time zones.

- Maintain accurate lead records, call notes, and follow-up status in our lead tracker.

- Coordinate with the care team for onboarding and first visit scheduling.

- Escalate unresolved queries or complaints to your reporting manager or the care team.

- Report on lead sources and campaign performance, including which channels produce qualified enquiries.

- Achieve monthly lead-conversion targets.

- Maintain professionalism, empathy, and confidentiality while handling sensitive health and family information.

Required Skills And Experience

- 1+ years of Go-To-Market, Business Development, or Sales experience. Inside sales, tele-sales, admissions counselling, and lead conversion all count.

- Fluency in Malayalam and English is mandatory. You will be on calls with families living abroad.

- Flexibility to work across North American time zones.

- Comfortable communicating with clients over WhatsApp, phone, and video call.

- Experience in healthcare, home healthcare, diagnostics, pharmacy, medical insurance, or care recruitment.

- Strong listening and follow-up skills, with a consultative and non-pushy approach.

- Ability to manage multiple leads and follow-ups systematically over long decision cycles.

- Discretion in handling sensitive health and family information, under a signed confidentiality agreement.

- Any degree.

Nice to have

- Hands-on experience running Meta or Google Ads campaigns.

Compensation And Advantages

- ₹18,000 to ₹22,000 per month, based on experience and suitability for the role.

- Performance incentives on successful conversions.

- Fully remote.

📌 Business Development Executive (Ernakulam)
🏢 Zeraphos Care
📍 Ernakulam