We are looking for enthusiastic and customer-focused Freshers to join our Customer Support team. This role is ideal for candidates with excellent communication skills who are passionate about helping customers and building a career in the BPO/Customer Service industry.
Key Responsibilities
- Handle customer queries through voice calls in a qualified and courteous manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns efficiently while ensuring high customer satisfaction.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions in the CRM system.
- Meet quality, productivity, and customer satisfaction targets.
- Follow company processes and compliance guidelines.
Eligibility Criteria
- Freshers are welcome to apply
- Any Graduate or Undergraduate (as per company policy).
- Excellent verbal communication skills in English. Knowledge of Hindi is an added advantage.
- Good listening, interpersonal, and problem-solving skills.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts and from the office.
Contact for further details: HR Aakansha - (phone hidden)