DUTIES & RESPONSIBILITIES

- Tracking of Facility Operating Expenses

- Processing of all invoices for payment

- Tracking, verifying and filing all JLL and Facility related invoices

- Client billing / invoicing and follow up payments by clients.

- Monitoring of Housekeeping related activities

- Vendor management

- Arrangement of all consumables and supplies for Client / VIP visits

- Interfacing with the pest control for carrying out the pest control activities at the facility.

- Preparing the Daily/Weekly and Monthly reports

- Taking facility rounds and find out snags and logging complaint with the Help Desk. Follow up and close the complaint logged.

- Effectively manage Facility team to ensure an on time deliverable system.

- Ensure the Housekeeping Team is managed efficiently according to the established concept statements and adhere to company’s Policies and Procedures

- Ensure the level of service standards and cleanliness of the property, particularly the Gym Room, Canteen and Conference Area, meet the set standard of the company

- Work closely with Help Desk, Reception, Catering, Facilities and Amenities and Property Operation Teams

- Ensure that all Housekeeping OS&E; and FF&E; items are properly inventoried and monitored.

- Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.

- Effectively manage Facility team to ensure an on time deliverable system.

- Routinely Inspect all services to ensure performance measures are being maintained

- Provide assistance to AFM/FM in all administrative functions and Facility services and any other administrative functions deemed by Client





- Ownership of the Day to day administration, including reports generation of the stocks tracker.

- Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

- Inspect the turn out and attendance of the staff and sign the shift register

- Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

- Ensure that the food vendor are maintaining highest standards of hygiene in the services area

- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

- Communicate to the FM all incidents issues and pending problems

- Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

- Prepare weekly shift rosters along with the housekeeping manager

REPORTING

- Preparation and submission of weekly FM Meeting Minutes

- Preparation and submission of FM template report to the client and other reports as required

- Preparation and submission of Monthly management report and Daily reports

- Preparation and submission Facility related consumables, Consumption report.

- Preparation and submission of SLA report.

Vendor Management

- Managing and Monitoring Vendor services and ensure adherence to SLA’s

- Conduct vendor meetings on a monthly basis and review performance.

- Processing of Vendor invoices

KEY PERFORMANCE

MEASURES

- Reports on time

- Accurate billing and invoicing

- Zero stock out situations

- Maintain high standards of Housekeeping of the Facility

Employee specification

- Graduation and diploma in hotel management

- Minimum three years’ experience in hotel industry or Corporate industry
- proficiency in computer skills

📌 Building Operations, Soft Services-7 (Mumbai)
🏢 JLL
📍 Mumbai