- Handle day-to-day branch operations efficiently.
- Process customer account opening and account maintenance requests.
- Verify KYC documents and ensure regulatory compliance.
- Process cash and non-cash transactions as per bank guidelines.
- Handle cheque clearing, fund transfers, and demand draft requests.
- Assist customers with internet banking, mobile banking, UPI, and debit card services.
- Maintain customer records and update banking systems accurately.
- Resolve customer queries and service requests within the defined turnaround time (TAT).
- Coordinate with the sales team and other departments for seamless operations.
- Ensure compliance with RBI regulations and the bank's internal policies.
- Prepare daily operational reports and reconcile branch transactions.
- Maintain proper documentation and record management.
- Support audit and compliance activities.
- Ensure high standards of customer service and operational excellence.
Preferred candidate profile
Required Skills
- Positive communication and interpersonal skills
- Basic computer knowledge (MS Office)
- Attention to detail
- Customer service orientation
- Problem-solving ability
- Teamwork and coordination
- Time management
- Ability to work under deadlines