Title: Backend Support Associate Location : Noida

Experience: 2-3 years

Job Summary We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing setting. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.

Required Qualifications-

- Bachelor's degree in commerce, Business Administration, Marketing, or related field.
- MBA will be preferred.

Key Responsibilities Sales & Order Management

- Process customer inquiries, RFQs, quotations, and sales orders.
- Coordinate with the sales team for order confirmations and follow-ups.
- Maintain customer records, pricing sheets, and product specifications.
- Track order status from receipt to dispatch and update customers accordingly.

Production & Planning Coordination
- Coordinate with the production team regarding order schedules and delivery commitments.
- Monitor production status and ensure timely execution of customer orders.
- Support planning activities by sharing order forecasts and customer requirements.

Documentation & Reporting




- Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities.
- Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.
- Maintain accurate records of customer communications and transactions.

Dispatch & Logistics Support
- Coordinate with logistics and dispatch teams for timely shipment of materials.
- Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately.
- Track shipments and provide delivery updates to customers.

Inventory & ERP Management
- Update and maintain data in ERP systems.
- Monitor stock availability of finished goods.
- Coordinate with stores and production teams regarding inventory requirements.

Customer Coordination
- Handle customer queries related to orders, deliveries, product specifications, and documentation.
- Maintain strong relationships with existing customers through regular follow-ups.
- Support complaint resolution by coordinating with Quality and Production departments.
- Payment Follow-ups against the invoices.

📌 Backend Support Associate (Noida)
🏢 Attero
📍 Noida