Walk-in Drive | Associate Manager - Billing Operations (OTC).

? We Are Hiring! Join Our Billing Operations Tea mAre you an experienced professional in Order-to-Cash (OTC) Billing Operation s with solid people management skills? We are looking for dynamic leaders to drive billing excellence, team performance, and process improvements

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Da** te: 8th and 9th August'

26Ti me : 10:30 AM to 2:30 PM I

STAddre ss : HCL Technologies Lt d.No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, Indi

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Note: Do not carry laptop, carry only ID proof and resu**

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Posit**

ion:Associate Manager / Deputy Manager - Billing Operat ionsExperi ence10-12 Y earsEducational Qualifica

- tionB.Com / M
- .ComMBA (Fina

nce)Key Responsibili

- tiesLead a team of Billing Specialists with end-to-end ownership of Billing Operati
- ons.Ensure adherence to KPIs, SLAs, and productivity targets on a daily, weekly, and monthly ba
- sis.Manage workforce planning and staffing requirements based on business volu
- mes.Ensure timely and accurate invoice submission in accordance with contractual commitme




- nts.Act as the primary escalation point for billing-related issues and support resolution managem
- ent.Review and approve billing adjustments, credit notes, and invoice correcti
- ons.Drive continuous process improvement and automation initiati
- ves.Foster employee engagement, coaching, and development within the t
- eam.Effectively manage attrition and ensure uninterrupted service deliv
- ery.Collaborate with internal and external stakeholders to deliver service excelle

nce.Desired Pro file✅ 10-12 years of experience in OTC Billing Operations, including dispute resolut ion.✅ Strong knowledge of SAP or other billing-related ERP syst ems.✅ Minimum 5 years of people management experience with teams of 20-25+ memb ers.✅ Strong analytical and problem-solving ski lls.✅ Excellent stakeholder, customer, and team management ski lls.✅ Exposure to Utility clients will be an added advant age.Key Sk

- illsOrder-to-Cash (
- OTC)Billing Operat
- ionsInvoice Processing & Valida
- tionSAP / ERP Sys
- temsDispute Resolu
- tionSLA & KPI Manage
- mentTeam Leader
- shipWorkforce Plan
- ningProcess Improvement & Automa
- tionStakeholder Manage
- mentAdvanced MS E
- xcelCustomer Service Excell

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Contact HR:**

Shine

📌 Associate Manager (Chennai)
🏢 HCLTech
📍 Chennai