Role Summary

Employee Experience

▪ Create and implement strategies to enhance employee satisfaction at all life cycle stages.

▪ Engagement and well-being to be fostered through right practices and employee sessions and materials/ handout. Enhance wellness quotient in employees through wellness programs, EAP and sessions, competitions,

activities, and celebrations.

▪ Collaborate with HR, leadership, and other departments to align employee experience initiatives with business objectives.

▪ Design and implement programs and surveys to access employee needs and sentiment.

▪ Develop initiatives to foster company culture by promoting values and sense of belongingness.

▪ Coordinate with different departments to ensure a positive employee experience.

▪ Handling employee grievances and conflicts in a fair and constructive manners

▪ Lead internal communications and recognition.

▪ Designing and successfully implementing on-onboarding programs

▪ Tracking and analyzing key metrics related to employee engagement,

satisfaction, turnover, and other relevant factors to measure success of employee experience initiatives.

▪ Engage employees at organization level with unique practices.

▪ Working closely with the senior business leaders and BHR leads to develop a strategy and roadmap that aligns to business outcomes, priorities, and ambitions to ensure engaged work force and getting pulse of the workforce and getting early warning indicators.

▪ Providing leadership, direction, and mentorship to the Employee

Experience team, fostering a culture of collaboration, innovation and continuous improvement.

People Services

▪ Developing and implementing HR operational strategies to align with business requirements, within the defined SOPs.

▪ Creating HR policies and procedures and guidelines in compliance with latest labour laws and regulations.





▪ Managing relationship with vendor and providers to get the best deal for the organization.

▪ Providing leadership, direction, and mentorship to the HR operation team,

fostering a culture of collaboration, innovation and continuous improvement.

▪ Understands and ensures delivery of activities pertaining to employee life cycle from joining till exit

▪ Ensure proper tracking of activities on regular basis and checking the work on random basis (Self Audit)

▪ Managing HR data, timely reporting, Analysis of reports generated through HRMS and team on various activities.

▪ Ensure timely update on trackers and publish quarterly HR New letters.

▪ Manage vendor resources through third party and ensure compliance as per CLRA, S&E;, IT and other labour compliances are met.

▪ Monitor and take proactive measures on monthly, quarterly , half yearly and annual compliances.

▪ Managing proactive employee communications with employees to ensure timely intimation on payroll action.

▪ Monitor over all expenses of payroll and present a comparator of month-on-

month cost comparison.

▪ Keep a track on monthly and annual payroll compliance through Legatrix

▪ Ensure all HR compliances are met within timelines.

Essential

Qualification

MBA (Full time) / Master’s degree in HR / OD / Personnel Management

Experience

14+ years of relevant experience in managing employee experience, employee

Lifecycle, payroll, and compliances.

Skills

➢ Robust subject matter expert and people management

➢ Ability to identify, strategize and implement best practices.

➢ Responsible for overall strategy and performance of the EX-platform and services

➢ Excellent Communication and Presentation Skills

➢ Ability to multi-task and work on multiple assignments simultaneously

➢ Ability to work in a team and develop junior resources.

➢ Ability to engage people with unique strategies and activities.

📌 Associate Director - People Services & HR Tech (Mumbai)
🏢 Crisil
📍 Mumbai