10099 To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries thus supporting the Retail Loan

Product process Graduate in any discipline o Achieve high efficiency levels by ensuring all queries are resolved within

TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues,

identifying gaps and recommending measures to address such gaps.

o Monitor repricing and update systems, based on inputs received from RBI/

business team o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.

o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested o Ensure compliance to all Audit / RBI regulations.

📌 Associate - Corporate and SME Finance - Term Loan - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM (Thane)
🏢 Tata Capital
📍 Thane