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Description The objective of this Associate Analyst role is to provide technical assistance and support to internal stakeholders utilizing procurement systems and bridge business requirements with functional system configuration to optimize our procurement processes.

The Associate

Analyst will work closely with the system analysts, engineers and end-users to resolve issues, answer inquiries, and ensure a smooth user experience Job Responsibilities Serve as a point of contact for system users regarding system-related inquiries, issues, and requests and provide timely and effective technical support to users experiencing issues across various procurememt systems Configure and maintain business rules, approval chains, purchasing and invoicing workflows, custom fields, templates, and catalogs aligned with procurement processes

Assist in configuration, testing and implementation of system enhancements and upgrades, while maintaining data integrity across suppliers, catalogs, and transactions and enforcing standards and controls to ensure accuracy and compliance

Develop, maintain, and continuously update standard operating procedures (SOPs), process maps, and system documentation to ensure consistency, clarity, and scalability across procurement operations

Proactively identify opportunities for process enhancement, system optimization,



and user experience improvement Foster robust collaboration with teams, to ensure comprehensive fulfillment of support requests

Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications Minimum Qualifications: Associate degree or related experience

Computer science, Information technology, Engineering, Any other related field

1-3 years of related experience

Experience with systems’ customer support and troubleshooting diverse requests

Experience with configuring approval flows, business rules, forms, catalogs and templates

Excellend communication skills – verbal, written

Problem solving skills with ability to troubleshoot technical issues and propose effective solutions

Familiarity with Generative AI concepts and prompt writing

Exposure to AI platforms such as Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity, and NotebookLM Preferred Qualifications Working knowledge of procurement processes

Knowledge of data analytics, integrations and data information tools

Experience in core procurement systems such as Coupa, Ariba S&P;

Hands-on experience using AI tools in projects, internships, or work environments

Knowledge of automation platforms such as Power Automate, Copilot Studio, Zapier, or n8n

📌 Associate Analyst - Procurement Systems (Gurugram)
🏢 United Airlines India Knowledge Center
📍 Gurugram