Key Responsibilities

● Manage store opening, closing, and shift handovers as per SOP.

● Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.

● Conduct display audits and ensure visual merchandising compliance across the Experience Center.

● Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.

● Monitor service provider SLAs and escalate facility or maintenance issues as required.

● Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.

● Own customer ticket management, VMS entries, escalation handling, and resolution tracking.

● Minimize customer wait times through productive designer allocation and queue management.

● Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.

● Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.

📌 Assistant Store Manager (Gurugram)
🏢 LivSpace
📍 Gurugram