The Executive – Medical Operations is responsible for coordinating day-to-day clinical and administrative activities to ensure smooth functioning of medical services. The role acts as a bridge between patients, doctors, RMOs, nursing staff, and other departments to ensure timely patient care, documentation, grievance resolution, and operational efficiency.

Key Responsibilities

1. Patient &
- Doctor Coordination

- Coordinate between patients, consultants, RMOs, and nursing teams for smooth patient care.

- Facilitate communication regarding treatment plans, investigations, and discharge processes.

- Address patient concerns and ensure timely resolution.

1. Patient Grievance Management

- Receive, investigate, and resolve patient complaints and service-related concerns.

- Coordinate with relevant departments for corrective actions.

- Maintain grievance records and prepare reports for management review.

1. Case Summary &
- Discharge Management

- Monitor preparation of case summaries and discharge summaries within defined TAT.

- Coordinate with consultants and RMOs for timely completion of medical records.

- Ensure complete discharge documentation before patient discharge.

1. Medical Records &
- File Clearance

- Verify completeness of patient files and documentation.

- Follow up for pending signatures, investigation reports, and discharge summaries.

- Ensure timely clearance and closure of patient records.

1. RMO &
- Duty Roster Management

- Prepare and maintain duty rosters for RMOs.

- Coordinate leave management, shift changes, and manpower allocation.

- Monitor attendance and ensure adequate coverage in all shifts.

1. Billing &
- Financial Coordination





- Coordinate with billing and insurance teams for patient billing-related issues.

- Resolve billing discrepancies in consultation with treating doctors and departments.

- Facilitate smooth discharge clearance from a billing perspective.

1. Operational Monitoring

- Track key operational indicators such as discharge TAT, case summary TAT, patient feedback, and grievance closure.

- Generate MIS reports and present findings to the Medical Superintendent.

- Support quality improvement initiatives and process optimization.

1. Compliance &
- Documentation

- Ensure compliance with NABH, statutory, and hospital policies.

- Maintain accurate records and documentation for audits.

- Assist in implementation of hospital protocols and SOPs.

1. Meetings &
- Coordination

- Coordinate departmental meetings and maintain MOMs.

- Follow up on action items assigned by the Medical Superintendent.

- Liaise with clinical and non-clinical departments for operational matters.

Educational Qualification

- Bachelor's Degree in Healthcare Administration, Hospital Management, Life Sciences, or a related field.

- Master's Degree in Hospital Administration (preferred).

Experience

- 2–5 years of experience in hospital operations, medical administration, or patient services.

Key Skills

- Patient Relationship Management

- Grievance Handling

- Medical Documentation

- Doctor &
- RMO Coordination

- Hospital Operations Management

- Communication &

- Interpersonal Skills

- MIS Reporting

- NABH Awareness

- Problem Solving &

- Coordination Skills

Pay: From ₹60,000.00 per month

Advantages

- Flexible schedule

- Food provided

- Health insurance

- Leave encashment

- Life insurance

- Provident Fund

Work Location: In person

📌 Assistant Medical Superintendent (Panaji)
🏢 Manipal Hospitals Goa
📍 Panaji