? Assistant Manager – MRO (Maintenance, Repair Overhaul) ? Position Title Assistant Manager – MRO

? Department Service / MRO Operations

? Reporting To MRO Manager / Operations Head

? Role Purpose To manage end-to-end MRO operations including repair execution, RMA handling, quality control, TAT adherence, spare parts management, and team supervision while ensuring SLA compliance, customer satisfaction, and service revenue optimization.

? Key Responsibilities 1️⃣ MRO Operations Management

- Oversee daily repair activities and ensure adherence to defined TAT and SLA.
- Monitor RMA inflow, repair queue, and dispatch status.
- Ensure proper diagnosis, troubleshooting, and quality validation of repaired units.
- Drive First Time Fix Rate (FTFR) and reduce repeat failures.

2️⃣ KPI Performance Monitoring

- Track and analyse KPIs such as:
- MTTR (Mean Time to Repair)

- Repair Yield %

- Repeat Failure Rate

- Cost per Repair

- SLA Compliance %
- Prepare daily/weekly/monthly MIS reports.
- Identify trends and initiate corrective actions.

3️⃣ Quality Compliance

- Ensure adherence to quality standards and repair SOPs.
- Conduct Root Cause Analysis (RCA) and implement CAPA.
- Maintain proper repair documentation and traceability.
- Ensure ESD and safety compliance.

4️⃣ Spare Parts Inventory Control

- Monitor spare parts consumption and availability.
- Coordinate with SCM for critical spares planning.
- Track slow-moving and obsolete inventory.
- Control repair cost through effective material utilization.





5️⃣ Customer Commercial Coordination

- Handle technical escalations and customer queries.
- Provide failure analysis reports to customers/OEM.
- Support warranty claims and service billing documentation.
- Participate in service review meetings.

6️⃣ Team Management

- Supervise and allocate work to technicians.
- Maintain skill matrix and drive cross-training.
- Monitor productivity and repair efficiency.
- Ensure discipline and process adherence.

? System Digital Responsibilities

- Use ERP/SAP for RMA, material movement, and reporting.
- Prepare data-driven performance dashboards (Excel/Power BI preferred).
- Support process automation and digital initiatives.

? Required Skillsratio Technical Skills

- PCB-level troubleshooting
- Failure analysis RCA
- Testing tools handling
- Understanding of warranty repair process

Operational Skills

- TAT SLA management
- Inventory spare parts planning
- KPI-driven management

Behavioral Skills

- Strong analytical mindset
- Team handling ability
- Good communication skills
- Problem-solving under pressure

? Preferred Skills (Added Advantage)

- SAP/ERP knowledge
- Power BI / Advanced Excel
- Experience in fintech hardware / ATM / POS / Battery pack / EMS sector

Qualifications ? Qualification

- Diploma / BE / B.Tech in Electronics / Electrical / Instrumentation or related field.
- 5–8 years of experience in MRO / Service Opens / EMS workplace.
- Experience in handling electronics repair operations preferred.

📌 Assistant Manager-Service (Vasai-Virar)
🏢 evoflex by Evolute Cleantech Solutions
📍 Vasai-Virar