Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team at ibis Hyderabad HITEC City, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction. You will lead a diverse team while maintaining our commitment to quality, efficiency, and innovation.

This is an excellent opportunity for a motivated qualified ready to make a meaningful impact in a fast-paced hospitality environment.

Oversee daily operations of the outlet, ensuring smooth service delivery and strict adherence to operational standards and brand guidelines

Supervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environment

Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback management

Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste

Ensure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standards

Manage reservations, table allocations,



and guest flow to maximize outlet capacity, revenue, and operational efficiency

Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators

Implement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellence

Address guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessary

Collaborate with the culinary team to develop innovative menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagement

Conduct staff briefings, performance reviews, and one-on-one coaching sessions, identifying training needs and creating development opportunities

Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods while maintaining labor cost efficiency

Liaise with other departments to ensure seamless coordination and support for overall organizational success

Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with organizational brand guidelines and expectations

Analyze guest feedback and operational data to identify trends, opportunities for improvement, and creative solutions

Demonstrate resilience and adaptability in managing dynamic operational challenges while maintaining transparent communication with team members

Qualifications

Minimum 5-6 years of progressive experience in food and beverage operations management or outlet management

Proven track record successfully managing outlets,



all-day dining establishments, or similar hospitality operations

Strong knowledge of food safety, hygiene standards, and health and safety regulations specific to food service operations

Demonstrated proficiency in profit and loss (P&L;) management, cost control, and financial analysis

Excellent leadership and staff management capabilities with proven experience in training, development, and team motivation

Strong communication and interpersonal skills with the ability to build effective relationships across all levels

Proficiency in hospitality management systems and point-of-sale (POS) software

Advanced proficiency in Microsoft Office applications, particularly Excel for data analysis and reporting

Ability to work flexible hours, including evenings, weekends, and public holidays as required by outlet operations

Strong organizational and time management skills with the ability to multitask and prioritize effectively

Analytical mindset with the ability to interpret data, identify trends, and make informed decisions

Inventory management and stock control expertise

Experience with reservation systems and table management

Demonstrated resilience, adaptability, and problem-solving capabilities in dynamic environments

Commitment to continuous improvement, innovation, and maintaining transparent communication with team members

Capacity planning and revenue management knowledge

Hospitality management qualification, diploma, or relevant skilled certification (preferred)

Experience working within luxury hotel environments, premium hospitality brands, or high-volume outlet operations (preferred)

Experience in menu development, food costing, and collaboration with culinary teams (preferred)

Familiarity with guest feedback management systems and quality assurance procedures (preferred) Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

📌 Assistant Manager - Outlet (Hyderabad)
🏢 AccorHotel
📍 Hyderabad