Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities Investigation, recovery and resolution of all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities

Initiate phone calls to members, providers and other insurance companies to gather coordination of benefits

Handles a team of up to 20 Associates

Work with team members to ensure project goals are met in an efficient and effective manner

Achievement of individual productivity and quality standards

Record productivity using Daily Production Report

Communicate to Management any issue(s) that would impede the accuracy

Work with Management to ensure that these issues are resolved

Conduct monthly Analyst Evaluations

Ensure review daily, production efforts meet desired goals

Aggressively resolve production problems, manage staffing ratios to meet goal

Manage Analyst to meet daily/weekly production standards

Develop plan for improvement for Analysts who do not meet standards

Manage plan for improvement to ensure Analysts meet future standards

Building and maintaining an effective team environment

Identifying training needs for the team and facilitating trainings

Routinely analyze quality results to report error trends

Identify root causes of errors and opportunities for defect reduction





Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate

2+ years of relevant experience in healthcare

Must have team handling and people Manger experience

Effective communication skills both verbal and written to individuals

Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style

Ability to be a Self -starter who can manage multiple priorities with minimum direction solutions

Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes

Effective numeracy and analytical skills

Performance Management

Project Management

Ability to coach and mentor At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

📌 Assistant Manager (Gurugram)
🏢 Optum India
📍 Gurugram