Job Purpose "This position is open with Bajaj Finance ltd."
Duties and Responsibilities
- Responsibility is to achieve AOP targets of Touch free collections for all products and verticals.
- Enhancing revenue from Nil Pos, Penal collection and partner commission
- Driving Seat utilization
- Exploring recent digital channels.
- Revenue generation through Penal collection and partner commission
Required Qualifications and Experience
- Graduate/Post-graduate with 2 to 3 years Call Center experience
- Excellent communication and Leadership skills
- Knowledge of Dialer & campaign management
- Data analysis & Channel Strategy
- Coordination with inter department viz. Analytics, IT
- Vendor Management and controlling attrition
- Coordination with channel partners for digital payment
- Monitoring channel partner wise / Agent wise productivity