Key Responsibilities :

Application & Production Support :

- Provide L2 support for enterprise applications hosted on Microsoft Azure.
- Manage and resolve complex production issues while ensuring SLA compliance.
- Lead major incident resolution and coordinate with cross-functional teams.
- Perform detailed root cause analysis (RCA) and recommend long-term solutions.
- Support production releases and deployment activities.

Technical Leadership :

- Support applications built using .NET / ASP.NET Core.
- Troubleshoot Azure PaaS services, Azure Logic Apps, Azure SQL, and API integrations.
- Monitor application performance using Azure Monitoring and Application Insights.
- Support SharePoint Online and OpenText enterprise platforms.
- Ensure stability and availability of SaaS applications running on Microsoft Cloud.
- Drive automation and monitoring improvements to enhance operational efficiency.

Operational Excellence :

- Mentor junior support engineers and provide technical guidance.
- Participate in operational governance and service improvement initiatives.
- Collaborate with development, infrastructure, and business teams to improve application reliability.




- Prepare RCA reports and support continuous improvement activities.

Qualifications and Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6-10 years of experience in Application Support or Production Support.
- Strong experience supporting enterprise applications on Microsoft Azure.
- Experience handling major production incidents and leading RCA activities.
- Valuable understanding of ITIL-based support processes is preferred.
- Excellent communication, stakeholder management, and leadership skills.

Technical Expertise :

- Strong understanding of Azure architecture.
- Hands-on experience with .NET / ASP.NET Core.
- Azure PaaS services.
- Azure Logic Apps.
- Azure SQL performance tuning.
- Azure Monitoring.
- Azure Application Insights.
- API integrations.
- SharePoint Online administration and support.
- OpenText platform support.
- SaaS architecture on Microsoft Cloud.
- AI-enabled enterprise platforms.
- Major incident management.
- Root Cause Analysis (RCA).
- Operational governance.
- Technical leadership.
- Automation and monitoring optimization.

📌 Ascendion - Senior .Net Support Engineer - Azure (India)
🏢 Ascendion
📍 India