: Scheduler (24-Hour Process, Rotational Shifts)

A Scheduler in a 24-hour process operation is responsible for managing and coordinating the flow of requests, ensuring that services are delivered efficiently and on time. The Scheduler will be required to work in rotational shifts, handling various tasks throughout the day and night, ensuring continuous operations 24/7.

Key Responsibilities:

1. Scheduling and Coordination:

- Coordinate and schedule the work orders based on priority and customer requirements.
- Manage the dispatch of drivers or service technicians to designated locations, ensuring optimal use of resources.
- Ensure timely and efficient execution of tasks and services while maintaining flexibility in scheduling due to changing priorities.

1. Communication:

- Maintain continuous communication with Technicians, state-side schedulers, Team lead, and Supervisor
- Relay key information regarding route changes, delays, cancellations, or urgent requests.
- Resolve any concerns or issues raised by personnel or customers promptly and professionally.

1. Monitoring and Tracking:

- Adjust routes and schedules as needed to resolve delays, ensure safety, and optimize efficiency.
- Keep accurate records of dispatched services, delivery times, and resources used.

1. Problem Solving:

- Respond swiftly to emergency situations, accidents, delays, or operational issues, providing solutions to minimize disruption.
- Adapt to changes in scheduling, personnel availability, or unforeseen circumstances, reassigning tasks as necessary.

1. Customer Service:

- Interact with customers to provide service updates,



address concerns, and confirm service times.
- Handle customer inquiries or complaints with professionalism, offering solutions to ensure customer satisfaction.

1. Documentation and Reporting:

- Maintain accurate records of dispatch activities, including logs of service times, locations, personnel involved, and any issues or incidents.
- Generate periodic reports on operational efficiency, delivery times, customer service, and any anomalies.

1. Compliance and Safety:

- Ensure all dispatched services comply with company policies, industry regulations, and safety standards.
- Provide personnel with proper instructions regarding safety procedures and necessary equipment.

1. Emergency Response:

- Provide immediate support during emergency situations, coordinating emergency responses, and notifying the relevant authorities or personnel.
- Ensure proper escalation and documentation of emergency responses for future reference.

1. Shift and Resource Management:

- Work in rotational shifts, covering 24-hour operations, including weekends and holidays.
- Ensure smooth handovers during shift changes, communicating any important details to the next shift dispatcher.




- Balance the workload and prioritize urgent tasks to ensure smooth continuity of operations across all shifts.

Skills & Qualifications:

- Communication Skills: Strong verbal and written communication to convey clear instructions to drivers, customers, and other team members.
- Problem-Solving: Ability to resolve conflicts or delays quickly and efficiently.
- Organizational Skills: Excellent at multitasking and organizing resources effectively in a fast-paced environment.
- Attention to Detail: Ensure accuracy in tracking, scheduling, and reporting activities.
- Customer Service: Professional and patient, especially when interacting with customers or field personnel.
- Technical Proficiency: Familiarity with dispatch software, GPS systems, and real-time tracking tools.
- Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines and ensure smooth operations.
- Knowledge of Safety Procedures: Ensuring compliance with safety standards and company regulations.
- Flexibility: Comfortable working in a rotating shift schedule, including nights, weekends, and holidays.

Experience and Education:

- Education: Graduate / non-technical
- Experience: Fresher/Relevant experience

Working Conditions:

- This position requires working in rotational shifts, meaning the dispatcher will be scheduled to work different shifts (day, evening, or night) across the week, including weekends and holidays.
- The role involves high-pressure situations and requires quick thinking, adaptability, and a professional demeanor in all conditions.

📌 Apprentice (Sahibzada Ajit Singh Nagar)
🏢 Pearce Services Global
📍 Sahibzada Ajit Singh Nagar