:

- Monitor the health, availability, and performance of mobile applications (Android & iOS) to ensure high uptime and a seamless customer experience.

- Investigate, troubleshoot, and resolve production issues by analyzing application logs, API responses, and backend services.

- Coordinate with cross-functional teams including Development, QA, Product, Backend, Infrastructure, and third-party vendors for issue resolution.

- Perform root cause analysis (RCA) for production incidents and implement preventive measures.

- Monitor API performance, identify failures, and track service-level KPIs using monitoring and logging tools.

- Validate new application releases, OTA deployments, and backend RFCs to ensure production stability.

- Analyze customer feedback from app stores, CRM platforms, and monitoring dashboards to identify recurring issues and improvement opportunities.

- Manage incident communication, stakeholder updates, and post-incident reporting.

- Create and maintain operational dashboards, SOPs, knowledge base articles, and monitoring alerts.

- Participate in release planning,



change management, and production deployment activities while ensuring minimal customer impact.

- Drive continuous improvement initiatives through automation, monitoring enhancements, and proactive issue detection.

Key Skills

- Mobile Application Monitoring (Android & iOS)

- Production Support &
- Incident Management

- API Analysis &

- Troubleshooting (REST APIs)

- Log Analysis (Kibana)

- Agile &

- ITIL Processes

- Root Cause Analysis (RCA)

- Performance Monitoring

- Stakeholder Management

- Jira, ServiceNow, Confluence

- Google Play Console &

- App Store Connect

- Release &

- Change Management

Preferred Experience

- 3-5 years of experience in Telecom, or Mobile Application Support.

- Experience supporting customer-facing mobile applications in a production setting.

- Knowledge of monitoring tools, API gateways, cloud platforms, and mobile application release processes is an advantage.

📌 Application Support Engineer (Pune)
🏢 iProgrammer Solutions
📍 Pune