We are seeking a meticulous and seasoned Technical Support Consultant to join our growing Global Support team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our customers, you'll swiftly address their inquiries and provide efficient solutions.

Given our specialization in Fashion & Apparel and Food & Beverage, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Lead, you will have ample opportunities to contribute to our team's success.

Responsibilities:

- Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D;, Services, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Communicate effectively with senior management and other teams.
- Foster productive relationships across teams.




- Ensure system availability and functionality for customers.
- Maintain high customer satisfaction.
- Create knowledgebase articles and document issue resolutions.
- Analyse complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric 8 software installation and functionality.
- Should be willing to work in 24x7 shift

Preferred candidate profile

- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.
- Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
- Prior experience in application support role
- Fluency in English is essential, with additional proficiency in other languages considered a plus.
- Positive time management skills
- Ability to work under pressure

📌 Application Support Consultant (Chennai)
🏢 Kripya Solutions Private
📍 Chennai