Tech Ops Engineering II-SUPPORT SERVICES-Applications-RTB : L3 Application/Production Support Engineer Role: L3 Application/Production Support Engineer Location: Bangalore Experience Required: 5-6 years (preferably in the Indian Banking Sector or BFSI Domain) Shift Timings: Willing to work in shifts, including weekends. --- Key Responsibilities: 1.

Technical Expertise

- Provide advanced technical support for applications running on Windows IIS, Linux/AIX environments.
- Proficient in SQL, PL/SQL, and usage of tools like PL/SQL Developer and SQL Developer.
- Experience with JavaScript logs, .NET logs, and knowledge of API management.
- Basic knowledge of AWS and Azure DevOps, including build creation and deployments.
- Strong understanding of integration systems such as TIBCO, APIM, and multiple API platforms.
- Incident, Problem, and Change Management:
- Handle critical production incidents, perform root cause analysis, and work towards resolution.
- Ensure timely resolution of issues by proactively managing incident queues and assigning tasks to appropriate teams.
- Manage change requests and deployments in coordination with cross-functional teams.
- Manage crisis calls and provide effective communication to senior stakeholders during highseverity incidents.
- Participate in Disaster Recovery (DR) drills to ensure operational readiness.
- Observability & Monitoring:
- Expertise in monitoring tools like AppDynamics, ensuring applications' uptime and performance.
- Proactively identify performance bottlenecks and resolve them in coordination with the development and infrastructure teams. 4.

IT Infrastructure Management





- Coordinate OS patching activities, weekend deployments, and critical updates across environments.
- Ensure proper tracking and closure of weekend deployment tasks and post-deployment validations. 5.

Banking Sector Knowledge

- Robust understanding of the Information Technology Architecture in Indian Banking sectors.
- Ensure compliance with industry guidelines and standards. 6.

Domain

Knowledge in Wholesale and Investment Banking:

- Familiarity with Wholesale and Investment Banking operations and domain knowledge.
- Experience with financial products such as Custody, PCM (Payment and Cash Management), DpSecure, Mutual Funds, NPS (National Pension System), and Fraud Risk Management systems.
- Hands-on experience or understanding of Business Process Management (BPM) tools, which will be considered an added advantage.
- Coordination & Communication:
- Collaborate with multiple teams to resolve production issues, especially during critical incidents.
- Provide clear and concise communication during incident bridges and updates to stakeholders.
- Document procedures, guidelines, and issues effectively for internal and external audit requirements. --- Qualifications and Skills:
- Educational Background:



Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Skills:
- Expertise in Windows IIS, Linux/AIX, SQL, PL/SQL.
- Familiarity with JavaScript logs, .NET logs, APIM, and integration services like TIBCO.
- Experience in Azure DevOps for build creation, deployments, and configuration management.
- Knowledge of AWS infrastructure (basic troubleshooting).
- Experience with AppDynamics or similar observability/monitoring tools.
- Banking Domain Knowledge:
- Solid understanding of Wholesale and Investment Banking.
- Familiarity with financial products like Custody, PCM, DpSecure, Mutual Funds, NPS, and Fraud Risk Management systems.
- Experience with Business Process Management (BPM) tools is a plus.
- Experience in Incident Management:
- Proficiency in Incident, Problem, and Change Management.
- Ability to handle crisis calls and troubleshoot high-severity issues.
- Strong knowledge of Disaster Recovery operations and execution of DR drills.
- Soft Skills:
- Excellent oral and written communication skills.
- Ability to collaborate effectively with multiple teams and work under pressure.
- Analytical mindset for Root Cause Analysis and proactive incident resolution. --- Preferred Experience:
- Prior experience in an L3 Application/Production Support role, preferably in the Indian Banking sector.
- Familiarity with middle services architecture and banking sector IT guidelines. --- Shift Timings:
- Willingness to work in shifts, including weekends and on-call support for critical production incidents. ---

📌 Application/Production Support Engineer (Bengaluru)
🏢 Kotak Mahindra Bank
📍 Bengaluru