We are seeking a resilient, highly persistent Amazon Compliance & Support Specialist to manage risk, ensure strict policy adherence, and protect our active Amazon catalog. In this role, you will be the primary line of defense against listing hijackers, counterfeit claims, search suppressions, and Amazon account health notifications.

You must have a deep, practical understanding of Amazon’s Terms of Service (ToS) and possess the unique ability to navigate the Amazon Seller Support ecosystem to resolve blocked inventory rapidly.

Key Responsibilities

Account Health & Catalog Protection

- Daily monitoring of the Account Health Dashboard (AHD) to identify and resolve policy compliance warnings immediately.
- Defend listings against unauthorized third-party sellers, listing hijackers, and counterfeiters utilizing Amazon Brand Registry and Project Zero.
- Track and resolve IP (Intellectual Property) complaints , including copyright, trademark, and patent infractions.

Emergency Resolution & Ticket Management

- Write and submit highly structured, data-backed Plans of Action (POAs) and appeals to reinstate suppressed or deactivated listings.
- Aggressively manage, track, and escalate open Seller Support and Brand Registry cases , utilizing phone and chat escalation to bypass automated replies.
- Resolve hazardous materials (Hazmat) reviews, dangerous goods classifications, and FDA/compliance documentation blocks.

Proactive Auditing & Safety





- Keep the internal team updated on changing Amazon policies, restricted product terms, and legal compliance updates .
- Secure and maintain up-to-date documentation for the brand, including GS1 certificates, safety data sheets (SDS), and manufacturing invoices.
- Run preventative monthly audits across the catalog to identify potential risk factors before Amazon's automated bots trigger a suspension.

Required Skills & Qualifications

- Experience: 3+ years of direct experience managing Amazon account health, compliance, and seller support cases (Agency or high-volume brand experience highly preferred).
- Amazon Law Expert: Master-level knowledge of Amazon’s Terms of Service, anti-counterfeiting policies, and listing creation guidelines.
- Writing Precision: Exceptional business writing skills, specifically in formatting cold, factual, persuasive Plans of Action (POAs) that Amazon performance teams demand.
- Mental Resilience: High emotional intelligence and patience to deal with systemic Amazon support delays without losing focus.

Key Performance Indicators (KPIs) for This Role

- Listing Reinstatement Speed: Average hours taken to get a suppressed or blocked ASIN back to active status.
- Account Health Rating: Maintaining a perfect Account Health Score (ideally 200+ or "Green" status).
- Case Resolution Success Rate: Percentage of opened Seller Support tickets resolved in the company’s favor.

📌 Amazon Compliance & Support Specialist (Gurugram)
🏢 VedaOils
📍 Gurugram