Full-Time All Postions Bellandur, Bengaluru 10 AM to 6 PM Joining: Immidiate

We are seeking an creative AI Expert to revolutionize our call center operations through cutting-edge artificial intelligence solutions. In this role, you will design, implement, and optimize AI-driven tools to enhance customer experience, automate workflows, and improve operational efficiency. This position is ideal for a tech-savvy professional passionate about leveraging AI to solve real-world challenges in customer service.

Requirements

- - Education: Bachelor’s/master’s in computer science, AI, Data Science, or related field.

- - Experience: 1+ years in AI/ML development, preferably in customer service or BPO environments.

- Hands-on experience with chatbot platforms (e.g., Dialog flow, IBM Watson) and speech analytics tools.
- - Technical Skills:

- Proficiency in Python/R, TensorFlow/PyTorch, and NLP libraries .
- Experience with cloud platforms and APIs.
- Familiarity with call center software .
- - Soft Skills:

- - Strong problem-solving and analytical mindset.

- - Ability to translate business needs into technical solutions.

- - Excellent communication to collaborate with non-technical stakeholders.

- Good to Have
- - Certifications in AI/ML (e.g., AWS Certified ML Specialist, Google AI Certification).

- - Knowledge of generative AI (e.g., GPT-4) for customer interaction simulations.

- - Experience with real-time analytics dashboards (Power BI, Tableau).

Responsibilities

- - Develop AI Strategies:



Design and deploy AI solutions (e.g., chatbots, voice bots, sentiment analysis tools) to streamline call center operations.

- - Integrate NLP & Machine Learning: Build and refine natural language processing (NLP) models for call routing, intent recognition, and real-time customer interaction analysis.

- - Automate Processes: Implement AI-powered tools for automated ticket resolution,

- predictive analytics, and self-service options.
- - Data-Driven Insights: Analyze customer interaction data to identify trends, reduce handle time, and improve satisfaction metrics (CSAT, NPS).

- - Collaborate with Teams: Partner with IT, customer service, and data teams to integrate AI tools into existing systems (e.g., CRM, IVR).

- - Monitor & Optimize: Continuously test and refine AI models for accuracy, scalability, and compliance with data privacy standards (GDPR, CCPA).

- - Stay Ahead of Trends: Research emerging AI/ML technologies (e.g., generative AI, speech recognition) and propose actionable upgrades.

What We Offer
- - Opportunity to shape AI-driven customer experiences in a high-impact role.

- - Competitive salary + performance bonuses.

- - Flexible work environment with remote/hybrid options.

- - Access to advanced tools, training, and global AI communities.

- - Growth opportunities into leadership roles (AI Architect, Head of Automation).

If you believe you are the right fit for this position, please complete the application form.

📌 AI Solutions Expert - Call Centre Optimization – AI Expert SME (Bangalore East)
🏢 Karma Experience
📍 Bangalore East