Build long-term relationships with clients Investigate and determine clients wants and needs Plan and implement digital strategies for clients Analyze media campaign performance Give strategic inputs to the execution team Drive insights from campaign performance Set up a list of KPIs to track for each client Prepare and present reports Keep abreast with recent trends in digital technology Work on Pitch Decks for New Business
Good in communication and powerpoint presentation making Expertise with social media as a primary scope mandatory Knowledge of newsletters, mailers, videos ORM tools knowledge is a value Interact with clients and build relationships with them while ensuring their needs are being met
Ability to understand and analyze Analytics of Social media platforms + Google Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience Mastermind creative ways to deliver an exceptional client experience Develop and oversee the implementation of client service protocols Resolve complex client problems or disputes in a professional manner Coach and support team members to help them meet departmental goals Keep records and documentation of client interactions for training purposes Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement