About the Company:

BitDelta India is a technology-led digital asset trading platform built for Indian users, with a focus on security, transparency, and user experience. The platform is designed to make digital asset trading clearer, more secure, and easier to navigate for both new and experienced users. Backed by experienced fintech and technology professionals, BitDelta India combines secure infrastructure, intuitive product design, and a responsible approach to support India’s growing digital asset ecosystem.

Website: www.bitdelta.in

Role Summary

Builds and leads Bitdelta's account management function — covering active traders, family offices, institutional investors, and OTC clients — to maximize retention, trading volume, and lifetime value of high-value clients.

Key Responsibilities

- Define the account management strategy and service model across trader, family-office/investor, and OTC segments
- Hire, lead, and coach a team of Relationship Managers and adjacent business functions (Partnerships, Direct Sales)
- Own retention and volume targets for the managed-accounts book
- Build segmentation and tiering frameworks (VIP, family office, OTC) with associated service levels




- Partner with Product and Partnerships to address client needs such as current products, fee structures, and integrations
- Own escalation handling for high-value client issues
- Report on account management performance to the Chief Growth Officer

What You'll Need

- 7-10 years in relationship/account management, private wealth, institutional sales, or similar, ideally in trading, fintech, or crypto
- Proven people-management experience building and leading a team
- Strong understanding of trading products (futures, spot, margin) and client servicing needs
- Excellent relationship-building and negotiation skills with high-net-worth and institutional clients

Good to Have

- Experience with OTC desks or institutional crypto trading
- Existing network of active traders, family offices, or HNI investors in India

Success in the First 90 Days

- Stand up the segmentation/tiering framework for managed accounts
- Hire and onboard the Relationship Manager team (Traders, Family Office/Investors/OTC)
- Define and baseline retention/volume KPIs for the account management book

📌 Account Management - Head (Mumbai)
🏢 BitDelta India
📍 Mumbai