Job Description

Business Growth & Revenue Management
• Drive branch business targets.
• Develop and execute local market penetration strategies.
• Ensure achievement of monthly, quarterly, and annual sales targets.
• Maximize branch profitability through balanced growth of asset, liability, and fee-based businesses.
• Monitor branch productivity and take corrective actions to improve performance.
Customer Acquisition & Relationship Management
• Acquire new customers through direct sourcing, field activities, referrals, and channel partners.
• Build robust relationships with key customers, local business communities, and influencers.
• Ensure high customer retention and repeat business.
• Enhance customer engagement through cross-selling and upselling opportunities.
Team Leadership & People Management
• Lead, mentor, and motivate branch employees across all product verticals.
• Set performance goals and conduct regular performance reviews.
• Ensure manpower productivity and capability building through continuous coaching and training.
• Foster a high-performance and customer-centric culture within the branch.
Sales & Cross-Sell Management
• Drive cross-selling of insurance,



mutual funds, liabilities, and lending products.
• Improve product penetration among existing and new customers.
• Track funnel conversion, lead management, and sales productivity metrics.
Portfolio Quality & Risk Management
• Ensure quality sourcing and portfolio health across lending products.
• Maintain delinquency and NPA levels within defined organizational thresholds.
• Monitor credit, operational, and compliance risks.
• Ensure adherence to KYC, AML, audit, and regulatory guidelines.
Operational Excellence
• Oversee daily branch operations and service delivery standards.
• Ensure timely resolution of customer concerns and escalations.
• Maintain branch documentation and process compliance.
• Coordinate with support functions for smooth business operations.
Market Intelligence
• Track market trends, competitor activities, and customer requirements.
• Identify new business opportunities and partnerships within the branch catchment area.
• Provide market feedback to management for product and process improvement.

Key Responsibilities:

📌 Spoke Head (Navi Mumbai)
🏢 Unity SFB
📍 Navi Mumbai