Work mode: Work from officeJoining: ImmediateLocation: Pune, MaharashtraTimings: 5 PM to 3 AM IST — 5 Days WorkingAtica GlobalAtica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS.Www.Aticastays.ComKey Responsibilities- Task Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT)- Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring- SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard- Performance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target- Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on time- Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leave- Issue Resolution:



Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeating- Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.G. Metabase), and internal tools (e.G. Appsmith) to work faster and with fewer errors- Cross-Functional Coordination: Work with the Sales team to keep RFP requirements clear and make sure PMS/CRM data stays consistent with what's been committed to hotels and clients- Team Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attritionRequirements- 3–6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leads- High attention to detail comfortable being accountable for the accuracy of high-volume, precision-driven work- Comfortable using data and reporting tools to track performance, not just gut calls- Clear communicator who can hold a team accountable to a quality and turnaround standard- Able to work the 5 PM–3 AM shift out of our Pune officeNice to HaveExperience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms)Prior experience in a data-entry or back-office setting with strict accuracy/TAT targets

📌 Operations Manager (Hospitality/Travel) (Nagpur)
🏢 Atica Global
📍 Nagpur