Roles & Responsibilities – Chat Process (Healthcare)

- Handle customer/patient queries through chat support in a professional and timely manner.
- Assist customers with queries related to appointments, healthcare services, billing, insurance, prescriptions, and general information.
- Understand customer concerns and provide accurate resolutions as per company policies and healthcare guidelines.
- Maintain a high level of customer service, empathy, and professionalism while handling sensitive healthcare-related conversations.
- Verify customer information and update relevant details accurately in the internal system.
- Coordinate with internal teams such as billing, medical support, insurance, and operations to resolve customer queries.
- Maintain accurate records of customer interactions, requests, and resolutions.
- Follow defined SOPs, quality standards, data privacy,



and confidentiality guidelines while handling patient/customer information.
- Manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
- Escalate complex or unresolved issues to the appropriate department within the defined turnaround time.
- Meet daily/weekly productivity, quality, response-time, and customer satisfaction (CSAT) targets.
- Ensure compliance with company policies and healthcare industry standards.
- Provide a positive customer experience by demonstrating active listening, problem-solving, and robust written communication skills.

Location: Hyderabad

Process: Healthcare – Chat Support

Work Mode: Work From Office

Experience: 0–2 years / Freshers can be considered

Shift: Rotational / US Shift

Qualification: BBA,B.COM & BSC

📌 Chat Process (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad