Mercor’s Talent Success team is hiring! Our TalentSuccess team is responsible for ensuring everyone using ourplatform has a delightful experience end to end, from applying tojob listings, taking our AI-led interviews, accepting offers on ourplatform, and getting paid for their hard work. About the RoleMercor has thousands of users joining the platform each week tointerview for different roles our clients have posted. When theyrun into issues or have questions and reach out for help, you willbe responsible for giving them a speedy and delightful experience.You will work directly with our engineering team, triaging andinvestigating bug reports so being super savvy with modern websitesand issues SaaS-type applications run into will come in handy.Since your conversations with the talent applying on our platformwill often be the first interaction someone has with Mercor,maintaining an enthusiastic, upbeat tone while writing at nativeEnglish level proficiency is important. We use a lighthearted andinformal tone in our support communication while at the same timebeing very professional and precise in our replies. KeyResponsibilities Investigate talent-reported issues end-to-end:reproduce bugs, identify root causes, and separate UX friction,model edge cases, and system defects. Debug across our AI + SaaSstack using telemetry, logs, network inspection, and databasequeries to understand production behavior. Triage with soundjudgment — escalate true engineering issues and resolve others viaconfiguration, prompt refinement, or clear user guidance. Surfacesystemic patterns and product risks to engineering and productleadership.



Create explicit documentation and runbooks to reducerepeat issues and improve resolution speed. Communicate withprecision, professionalism, and empathy. Qualifications Ability todebug web applications, likely coming from either a Degree inComputer Science, Software Engineering, or a related technicalfield from a top-tier institution or prior experience at ahigh-growth technology startup. Experience building modern webapplications (React, Node, Flask, Next.js, etc.) OR 2-5 years ofexperience supporting customers on such web applications.Comfortable with AI systems — you’ve played with LLMs, agents, orgenerative models. Experience exploring behavior of AI tools(fine-tuning, prompt chains, chain-of-thought debugging, orbuilding agents). Ability to understand model outputs, failuremodes, hallucinations, and feedback loops. Familiarity with howmodern AI APIs work (OpenAI, Anthropic, etc.) or how agentframeworks (LangChain, AutoGPT, etc.) function is a plus. AboutMercor Mercor is at the intersection of labor markets and AIresearch. We partner with leading AI labs and enterprises toprovide the human intelligence essential to AI development. Ourvast talent network trains frontier AI models in the same wayteachers teach students: by sharing knowledge, experience, andcontext that can't be captured in code alone. Today, more than30,000 experts in our network collectively earn over $2 million aday. Mercor is creating a new category of work where expertisepowers AI advancement. Achieving this requires an ambitious,fast-paced and deeply committed team. You’ll work alongsideresearchers, operators, and AI companies at the forefront ofshaping the systems that are redefining society. Mercor is aprofitable Series C company valued at $10 billion.

📌 Customer Success Engineer (India) (Karnataka)
🏢 Mercor
📍 Karnataka