Customer Support Manager– Stock Market We are looking for a Customer Support Manager to assist clients with stock market-related queries, trading platform support, account services, and general customer assistance. Handle customer queries via phone, email, chat, and WhatsApp. Assist clients with account opening, KYC, login issues, and trading platform support. Provide information about stock market products and services. Resolve customer complaints and escalate complex issues to the concerned department. Maintain accurate records of customer interactions and service requests. Ensure compliance with SEBI regulations and company policies while handling customer requests. Basic knowledge of the Indian Stock Market, NSE, BSE, Demat Accounts, and Trading Accounts. Proficiency in MS Office – Excel, Word, and Outlook. Strong problem-solving and customer service skills. Knowledge of CRM software is an added advantage. Graduate in any discipline. ~ B.Com, BBA, MBA, or Finance-related qualifications preferred.
~ NISM certification is an added advantage. ~1–3 years of experience in Customer Support, Client Servicing, Stock Broking, or Financial Services preferred. Graduate in any discipline. Minimum 1–3 years of experience in Customer Support / Client Servicing. Prior experience with leading stock broking or financial services companies will be preferred. Candidates with previous experience in companies such as: Motilal Oswal Financial Services Other reputed stock broking / financial services companies Good Knowledge of Stock Market Operations Mutual Funds Trading & Demat Accounts KYC & Client Onboarding RMS & Back-office Processes Customer Service & Complaint Resolution Language Skills Solid communication skills in English and Hindi. Knowledge of a regional language will be preferred. Paid Time Off Professional growth opportunities Experience Required Employment Type - Full Time