Position: Airport Ground Staff – Passenger ServiceExecutive Company Overview: Airstriprealtech is a leading airportmanagement company based in Mumbai, Maharashtra, India. Wespecialize in providing effective and high-quality services topassengers and airlines, ensuring a smooth and hassle-free travelexperience. Our team of dedicated professionals is committed todelivering exceptional customer service and maintaining the higheststandards of safety and security. Job Overview: As an AirportGround Staff – Passenger Service Executive, you will be responsiblefor providing excellent customer service to passengers at theairport. You will work closely with the airline staff and otherground handling agencies to ensure a seamless and efficientoperation. Key Responsibilities: 1. Greet and assist passengers atthe airport, including check-in, baggage handling, and boardingprocesses. 2. Provide information and assistance to passengersregarding flight schedules, delays, and other relevant information.3. Handle passenger inquiries and complaints in a professional andcourteous manner. 4. Ensure the safety and security of passengersand their belongings at all times. 5. Coordinate with airline staffand other ground handling agencies to ensure timely and smoothoperations. 6. Conduct security checks and screening procedures asper airport regulations. 7. Assist passengers with special needs,such as elderly,
disabled, or unaccompanied minors. 8. Handle cashand credit card transactions for excess baggage, lounge access, andother services. 9. Maintain accurate records of passengerinformation and flight details. 10. Adhere to all safety andsecurity protocols and procedures at the airport. Requirements: 1.High school diploma or equivalent. 2. Previous experience incustomer service, preferably in the aviation industry. 3. Excellentcommunication and interpersonal skills. 4. Ability to work in afast-paced and dynamic environment. 5. Strong problem-solving anddecision-making skills. 6. Knowledge of airport operations andprocedures. 7. Fluency in English and Hindi, both written andverbal. 8. Basic computer skills. 9. Willingness to work in shifts,including weekends and holidays. 10. Must be physically fit andable to stand for long periods of time. 11. Must have a validpassport and be able to obtain necessary security clearances. 12.Must be a team player and have a positive attitude. We offer acompetitive salary and advantages package, along with opportunitiesfor growth and development. If you are passionate about providingexceptional customer service and have a keen interest in theaviation industry, we would love to hear from you. Apply now tojoin our team at Airstriprealtech!