Client Service Member | Remote | Luxury Travel We area remote-first, globally distributed team and welcome applicationsfrom exceptional candidates around the world. Hiring decisions arebased on experience, capability, and alignment with our standardsnot geography About Ascend Ascend helps founders, investors, andexecutives book international business and first-class flights atrates that are typically 30-80% below what you would find on aregular booking site. We combine smart, proprietary booking methodswith round-the-clock personal service delivered over WhatsApp. Wehave grown from 12 to 66 people in just over a year, backed byBessemer Venture Partners, and 5x'd our revenue year-over-year. Weare at $22M+ ARR and growing fast. Our mission is to makefirst-class travel accessible to the people who are shaping theworld. Our clients are founders, investors, and senior executiveswho expect quick, accurate, and polished service. They do not chaseconfirmations. They trust us to get it right every time. The RoleWe are looking for a Client Service Member who loves the challengeof finding the perfect flight, building a compelling quote, anddelivering genuinely personal service to high-expectationtravelers. You will own each client request from start to finish:from reading the initial message and understanding what the clientactually needs, through searching for the best options, to writinga polished quote that makes their decision easy. You will workacross multiple booking strategies, including award travel, loyaltyprogram redemptions, and premium fare inventory, and you willcommunicate with clients in a way that always feels warm, fast, andprofessional. This is an individual contributor role. You are theperson the client interacts with, and your work directly determinesthe quality of their experience. What You'll Do Search andOptimization Execute searches across multiple booking strategies:award travel, mileage and loyalty program redemptions, creativerouting, and premium fare inventory Identify the best availableoptions for each client, combining routes, fare classes, andavailability in ways that genuinely serve their goals, not just themost obvious result Apply fare rules and availability knowledge tofind solutions that are both accurate and creative Documentcomplete pricing details, fare rules, and booking requirements inour workflow systems so nothing is lost in handover Quote Creationand Client Delivery Build polished, well-structured quotes thatfollow Ascend's standards for tone, clarity, and formatting Addclear reasoning to every quote: why this route, what the fare rulesmean for the client, the pros and cons of each option, and anyavailability considerations they need to know about Deliver quoteswithin SLA targets: within 5 minutes for short-haul requests andwithin 25 minutes for long-haul or complex itineraries Presentoptions in a way that makes the client's decision easy andconfident, not overwhelming Client Communication Acknowledge everynew client message within 30 seconds so they know it is beinghandled Maintain proactive, high-touch communication throughout thesearch and booking process Confirm key preferences before quoting:cabin class, routing preferences, loyalty program memberships, andany flexibility on dates or connections Handle follow-up questions,clarifications, and booking confirmations with professionalism andgenuine warmth Data Accuracy and Handovers Maintain 100% accuracyacross all workflow systems and client records: task status, clientnotes, booking details,



and preferences updated in real time Ensureseamless handovers to the Ticketing and Trip Fulfillment teams sothe client's experience does not have any gaps Document all keyclient interactions and decisions so the team has full context atevery stage Escalation and Quality Escalate VIP, high-complexity,or time-sensitive requests to your Team Lead immediately, ratherthan attempting to handle them alone Flag pricing anomalies, policyconcerns, or system issues when you spot them Participate inquality audits and apply feedback to continuously improve your workWhat You Bring Must Have 2+ years in travel operations, luxuryhospitality, or high-touch client service where you understand whatpremium service actually feels like from the client's side Hands-onSabre GDS experience is mandatory for this role. You must alreadybe comfortable using Sabre for flight search and booking. This isnot a skill we can train from scratch Excellent writtencommunication: your client messages are clear, professional, andfeel personal, not like they came from a template Strong attentionto accuracy: you maintain 98%+ accuracy even when you are movingquickly across multiple requests The ability to manage multipleclient requests simultaneously while meeting tight response anddelivery SLAs A collaborative mindset: you hand off work cleanly,communicate proactively with your team, and treat handovers as aresponsibility, not an afterthought Nice to Have Experience withairline mileage programs, award travel, or loyalty pointsoptimization Familiarity with premium booking platforms, workflowtools, or CRM systems Background in luxury travel agencies, premiumconcierge services, or high-end hospitality Experience handlinghigh-net-worth or VIP clients Genuine passion for travel and forfinding creative routing solutions that others miss You do not needto check every box. If you have 80% of the must-have skills andgenuine enthusiasm to learn, we want to hear from you. Why AscendClear Growth Path The progression here is: Client Service Member toClient Service Team Lead to Concierge Manager to Associate Directorof Concierge. We promote from within based on performance, nottenure. The search skills, client communication discipline, andoperational accuracy you build in this role are the directfoundation for the Team Lead role above you. Build, Don't JustExecute We are still refining how we work. When you find a smartersearch approach, a clearer way to explain a complex fare, or animprovement to how we handle a particular type of request, we wantto hear it. Your observations shape how the team gets better. RealSupport Daily coaching and specific feedback from your ClientService Team Lead to accelerate your development Quarterlyperformance reviews with clear metrics and an honest developmentplan Access to comprehensive training materials and searchmethodology documentation A team culture that values knowledgesharing and helping each other improve Work-Life BalancePredictable scheduling:



you will know your shift in advance Cleanshift handovers so work stays at work A global team with talentedcolleagues across continents What Success Looks Like First 30 days:You have completed training on Ascend's search methodology andquoting standards. You are executing training searches with 95%+accuracy under supervision and learning our systems, tools, andescalation protocols. First 90 days: You are handling clientrequests independently with consistent quality. You are meeting SLAtargets, achieving 98%+ quote accuracy, and receiving 8/10 or aboveon client sentiment. You have zero manual QA failures on randomaudits. Within 6-12 months: You are consistently delivering on allquality metrics, handling increasingly complex requests withconfidence, building strong relationships with repeat clients, andbeginning to informally mentor newer team members. Our ValuesCustomer Obsession: We win when our customers win Urgency withImpact: Clients expect answers in minutes, not hours RadicalCandor: Honest, direct, respectful feedback builds trust Ownership:If something breaks, we fix it Relentless Excellence: Good enoughis never enough Why You'll Love This Role This is perfect forsomeone who: Takes genuine pride in quotes and client messages thatpeople actually appreciate reading Wants to master advanced traveloptimization at a level most travel professionals never reach Isexcited to work on requests for founders, investors, and executiveswho expect the best Sees a clear path to team leadership and wantsto start building toward it now Thrives in a fast-paced,high-accountability environment where the quality of your work isvisible every shift Engagement Structure, Compensation, Shifts, andBenefits Ascend is a remote-first, global team. This role isstructured as a direct independent contractor engagement, withcompensation paid as a consolidated monthly amount in USD. As thisis an independent contractor engagement, the compensation will notfollow a traditional local payroll structure or salary breakup.This means statutory deductions or components such as PF, PT,gratuity, bonus, or other local payroll-linked benefits are notapplicable unless specifically required under the terms ofengagement or communicated in writing by Ascend. Contractors areresponsible for managing any applicable taxes, filings, andcompliance requirements in their own location. This role is part ofAscend's 24/7 client service operations and involves rotatingshifts to support clients across different time zones. This mayinclude overnight shifts, weekends, or public holidays depending onbusiness and team scheduling needs. Weekly offs and shift schedulesare planned in advance wherever possible and managed fairly acrossthe team. The consolidated monthly compensation is designed toaccount for the nature of the role, including rotating shifts andoperational coverage requirements. Separate allowances for nightshifts, weekends, holidays, overtime, or additional hours are notapplicable unless specifically communicated otherwise for aparticular role. At this stage, Ascend does not provide medicalinsurance, mediclaim, or similar statutory benefits for this role.Further details on leaves, schedules, contractor terms, andapplicable policies will be shared during the offer and onboardingprocess. Ascend values work-life balance and aims to distributeschedules thoughtfully. At the same time, because this is aclient-facing operational role, some flexibility and responsivenessmay be required from time to time. Ascend is an equal opportunityemployer. We evaluate qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, veteran status, or any other protectedcharacteristic.

📌 Client Service Member -India(Remote) (Maharashtra)
🏢 Ascend
📍 Maharashtra