Fynd is hiring for the role of Customer Care Associate!

Responsibilities of the Candidate:

- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Receiving and placing customer service telephone calls
- Resolving customer complaints
- Ensure customer satisfaction and provide skilled customer support.
- Be the first point of contact for customers and help resolve their queries.
- Understand customer issues, troubleshoot them, and ensure they are resolved.
- Escalate complex issues to the right internal teams and follow up until closure.
- Build positive relationships with customers by providing prompt and reliable support.
- Ensure high customer satisfaction through clear communication and timely resolutions.

Requirements:

- A graduate degree is preferred.
- Good communication and problem-solving skills.
- Basic knowledge of Microsoft Excel.
- Familiarity with Microsoft Office and customer support tools is an added advantage.
- Prior experience in Customer Support, Customer Service, or a similar role is preferred.
- A positive attitude, willingness to learn, and a customer-first mindset.

📌 Customer Care Associate (Mumbai)
🏢 Unstop
📍 Mumbai