Posted on: August 8, 2026
Designation: National Service Manager - Sealed Lead Acid Batteries
Location: Mahipalpur, Delhi
Experience: 10-12 Years
Salary: Depends on Interview
Gender: Any
Qualification: Graduation
Skills: Knowledge of ERP or MIS software.
Target Industry: Any

Job Summary:

The National Service Manager oversees daily service operations, ensures strict control, transparency and efficiency in warranty and service operations for lead-acid batteries across all branches, while minimizing replacement costs and preventing misuse or leakage.

Key Objectives:

- Ensure strict control, transparency and efficiency in warranty and service operations, & reporting to reduce overall Warranty & Replacement cost of the company.
- Reduce Turn-around-Time for replacement for customers to ensure higher customer satisfaction.

Key Responsibilities:Service Operations Management

- Oversee Service operations across all branch locations (PAN India).
- Ensure smooth coordination and standardize processes.
- Monitor branch performance and resolve operational issues.

Warranty Approval & Control

- Review and approve/reject warranty claims from branches.
- Verify serial number authenticity and invoice date and warranty validity.
- Inspect physical condition (bulge, leakage, misuse).
- Ensure only genuine claims are approved.

Supplier Claim Management

- Compile and submit claims to suppliers.
- Maintain documentation (photos, reports, batch details).
- Follow up for credit notes and FOC replacements.

Audits & Verification

- Conduct regular physical audits across locations.
- Verify scrap and pending warranty cases.
- Perform random checks to prevent unauthorized claims.

Failure Analysis Reporting

- Identify high-failure models and misuse patterns.
- Analyze charging and application issues.




- Submit monthly MIS reports with replacement % root cause and cost impact.

MIS & Reporting

- Ensure accuracy and consistency of data across locations.
- Maintain proper documentation and reporting standards.
- Ensure timely submission of reports from all branches.
- Develop and maintain daily, weekly, and monthly MIS reports.
- Track key performance metrics across all branches.
- Share reports with management for review and planning.

Data Analysis & Insights

- Analyze operational data to identify trends and gaps.
- Highlight performance issues and improvement areas.
- Provide actionable insights for better decision-making.

SOP Implementation & Training

- Implement SOPs across all branches.
- Train teams on processes and best practices.
- Ensure all branches follow warranty SOP and documentation standards.

Cost Control

- Monitor replace % vs sales.
- Track branch-wise variance.
- Highlight abnormal trends and take corrective action.

Requirements:

- Graduate in any discipline (preferred: Commerce / IT / Analytics).
- Experience in warranty handling and multi-location coordination.
- Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP, Data Analysis).

Preferred Skills:

- Experience in handling logistics/service/inventory data.
- Knowledge of ERP or MIS software.
- Positive command on MS Excel.
- Ability to work with large datasets efficiently.

Working Details:

- Location: Mahipalpur
- Working Days: 6 Days a week

Job OpeningHiringJob SearchNow HiringCareer OpportunityEmploymentJob OpportunityJob ListingJob PostingJob AlertRecruitment

If interested, please forward your updated resumes to [email protected] or contact us directly at (phone hidden). Feel free to share our reference with your friends and colleagues.

Share on Facebook | Share on Twitter | Share on Google+

📌 Urgent hiring for National Service Manager Sealed Lead Acid Batteries profile for Delhi location.
🏢 TandA HR Solutions
📍 Delhi