- Work Hard: Consistently puts in effort, plans, and tracks daily progress to achieve targets.
- Execute with Rigor: Takes responsibility for meeting targets with focus and effort.
- Own It: Maintains honesty and fairness in all interactions in line with the organization's policies.
- Act with Integrity.
Duties and Responsibilities
- To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI Targets.
- Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within the cost limit specified on a monthly basis.
- Ensuring legal guidelines are complied with for the entire Debt Management Services structure in letter and spirit.
- Ensure that the Debt Management Services agencies and in-house collectors adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.