Job Description nUser Support nProvide first-line support to end-users for application-related issues nRespond to user inquiries via phone, email, or ticketing systems nIssue Diagnosis and Resolution nTroubleshoot application issues and identify root causes nResolve incidents and service requests in a timely manner nDocumentation nMaintain detailed records of support requests and resolutions nUpdate knowledge base articles and user manuals, including security protocols nMonitoring and Maintenance nMonitor application performance, availability, and security alerts nAssist in routine maintenance tasks, system updates,



and security patches nCollaboration nWork with development teams to escalate complex issues and security vulnerabilities nCommunicate effectively with users regarding issue status and resolution nCompliance Awareness nEnsure adherence to enterprise compliance standards in support processes nAssist in maintaining documentation for compliance audits nnTechnical Skill Set nNET, JavaScript, HTML, WCF/WebAPI, XML and JSON nKnowledge on n AI technology nFunctional testing: writing and executing test scripts; writing bug reports; reviewing documentation; nnRole Requirements / Specifications nRobust customer service skills and excellent verbal and written communication. nExcellent problem solving and analytical skills nAnalysing the requirements of the project, scope changes, issues, bugs. Ability to work cross functionally and multiple platforms to resolve technical, procedural, and operational issues nValuable attitude and interpersonal skills to ensure clarity of communication to business users/senior executives and team members nnQualification nBCA/B.Sc./B.Tech / MCA with 3 years of similar job .

📌 Net Application Support Kolkata
🏢 Flexi Careers India
📍 Kolkata