Description
Job Title: Advanced Associate, Technology Support

Job Description:

Within Pearson's Technology Field Services Team, you will be responsible for providing a first class support service to the Pearson businesses with respect to the devices in use in the day-to-day operation. The EUST is service driven and will be required to provide support to all devices in use by the business. Pearson Technology’s technical strategy is to provide IT solutions that are device agnostic, therefore the team will need to be skilled to support a diverse environment.
The Field services Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion,



and provide end-user assistance where required
Daily Duties:
- Build, configure, install and maintain both standard and non-standard hardware and software
- To configure and solve issues on a selection of mobile devices including Android and iOS.
- The successful candidate will have experience of supporting internal customers either face to face or over the phone remotely. Identify and escalate critical issues to other internal/external teams when required.
- Maintain IT Store, inventory, spares inventory
- Undertake a wide variety of support calls and provide an productive support service to all internal customers, ensuring all targets are met including focusing on priority calls;
- Respond in a courteous and timely manner to office based staff and remote users;
- Communicate effectively within the Service Desk team and across all other internal departments to ensure the effective escalation and reso

📌 Advanced Associate, Technology Support (Chennai)
🏢 Pearson
📍 Chennai