Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary
The Senior Team Lead is responsible for managing, optimizing, and overseeing offshore operational workflows and administration processes related to SFRP plan servicing. The role ensures efficiency, compliance, and excellence in service delivery by leveraging Kofax workflow automation and ASTRO administration tools. The Process Lead acts as a subject matter expert, guiding a team of analysts, driving standardization, leading process improvement, and supporting escalations across cross-border operations

Section 2: Job Functions, Essential Duties and Responsibilities
- Lead and oversee daily offshore transaction workflows and administrative processes for SFRP plans using Kofax and ASTRO, ensuring operational effectiveness and compliance with all SLAs and regulatory requirements.
- Supervise, train,



and mentor a team of financial analysts and operations staff, promoting a culture of continuous improvement and operational excellence.
- Develop, implement, and continually enhance process documentation, SOPs, and control frameworks to ensure error-free administration and robust compliance.
- Act as principal escalation point for workflow exceptions, risk events, and system/process bottlenecks, coordinate with technology, compliance, and business partners for rapid resolution.
- Identify automation opportunities, optimize Kofax workflows, and recommend enhancements to ASTRO setting for increased efficiency and data integrity.
- Analyze operational and performance data, create actionable dashboards, and communicate key metrics, risks, and insights to senior management.
- Lead process improvement projects, manage change initiatives, and ensure smooth communication between offshore and onshore teams.
- Support audits, control certific

📌 Senior Team Lead, SFRP (Hyderabad)
🏢 Ascensus
📍 Hyderabad