Company Description

??We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is agile and non-hierarchical. We are looking for great new colleagues. That is where you come in

Job Description

Requirements
- Minimum 9 years of experience in Design Strategy, Service Design, Experience Design, or related disciplines.
- Proven experience leading design strategy initiatives across complex, multi-stakeholder, enterprise-scale programmes.
- Strong expertise in defining future-state service visions that balance user desirability, business viability, and delivery feasibility.
- Demonstrated experience creating design principles, experience frameworks, service visions, operating model recommendations, and strategic design artefacts.
- Ability to define programme-level measurement frameworks,



business outcomes, service KPIs, and behavioural performance metrics.
- Experience establishing and governing design guardrails, decision criteria, and strategic frameworks throughout programme delivery.
- Deep expertise in end-to-end service design across digital and non-digital channels.
- Strong experience in service blueprinting, journey mapping, ecosystem mapping, service concept development, and prototyping.
- Proven capability to design both frontstage customer experiences and backstage operational processes, systems, roles, data flows, and governance structures.
- Ability to operate effectively across multiple levels of abstraction, from strategic vision setting to detailed service design execution.
- Strong grounding in qualitative and quantitative research methodologies and evidence-based decision making.
- Expertise in translating research findings into strategic insights, service opportunit

📌 Associate Principal Consultant (India)
🏢 Nagarro
📍 India