Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:

As Developer Lead, you will collaborate with engineering, finance, and operational stakeholders to oversee workflows, document technical solutions, and resolve partner issues through advanced troubleshooting.

Position Responsibilities:
- Manage and develop a technical team of operations and analysts while ensuring balanced workload distribution.
- Oversee the end-to-end team queue, case management systems, and overall project accountability autonomously.
- Establish, maintain, and optimize playbooks, training programs, and feedback loops to hit team KPIs.
- Maintain seamless coordination across multiple cross-functional teams to align outputs with core business goals.
- Monitor operational SLAs, address workflow risks, and manage escalations to higher support tiers.




- Perform technical configuration and code testing to deploy and validate recent payment services.
- Lead strategic talent development through continuous coaching, mentorship, and long-term succession planning.
- Transform operational metrics into actionable insights for leadership while proactively implementing contingency plans to ensure system service continuity.

Required Skills:
- BA/BS degree in a technical discipline, preferably Computer Science, or equivalent practical experience.
- Overall 10–12 years in technical troubleshooting, including a minimum of 5 years in people management.
- Proficient with Google WorkSpace, SQL, Python, HTML, Linux operating systems, regular expressions, and ETL data analytics pipelines.
- Foundational knowledge of AI principles to apply AI tools for data synthesis and trend analysis.
- Proven ability to autonomously design, lead, and project-manage multiple technical initiatives simultaneously.
- Exce

📌 Developer Lead (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad