Key
Responsibilities
- Manage and support the
organization's IT infrastructure, including Windows Servers,
virtualization platforms, storage, backup, disaster recovery and business
continuity solutions.
- Administer and
monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory,
Microsoft Intune, endpoint management and identity and access management.
- Maintain
enterprise network infrastructure, including firewalls, VPN, proxy
solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet
connectivity.
- Implement and
maintain cybersecurity controls, including Endpoint Detection and Response
(EDR/XDR), antivirus, email security, vulnerability management, patch
management, Privileged Access Management (PAM), Multi-Factor
Authentication (MFA), and endpoint hardening.
- Monitor
infrastructure health, system availability, performance, capacity
utilization and security events to ensure reliable and secure IT
operations.
- Lead IT service
desk and end-user support operations, ensuring timely incident resolution,
SLA compliance, and resolve end user queries.




- Coordinate
infrastructure and cybersecurity incidents with SOC teams, internal
stakeholders, and vendors, driving timely remediation, root cause analysis
(RCA), and preventive actions.
- Plan and
execute infrastructure, cloud, branch office, and technology refresh
projects, including migrations, upgrades, and implementation of recent
technologies.
- Maintain IT
policies, standards, Standard Operating Procedures (SOPs), technical
documentation, and operational runbooks.
- Ensure
compliance with internal IT governance policies, information security
standards, and regulatory requirements across infrastructure and endpoint
environments.
- Lead and
support internal and external IT audits by preparing audit evidence,
maintaining documentation, addressing audit observations, and driving
timely closure of audit findings.
- Work closely
with Information Security, Risk, Compliance, and Internal Audit teams to
i

📌 Senior Manager (Mumbai)
🏢 Sectona
📍 Mumbai